Category Archives: Virtual Office

Why Outsource?

At Hold Everything, the virtual office company based on London’s prestigious Regent Street, we outsource some of the services we sell, so we can provide an all-round quality service to our clients and not have numerous distractions thus ensuring we give every client the best possible attention.

We also act for many industry colleagues as they outsource to us, as they don’t all have the opportunity to have an office in Regent Street but can at least extend the facility.

So why outsource ?

From a small company to a big company, from the financial industry to the creative, from a start up to a well-established business there is always more work to do, then time do it in. The answer more and more companies are turning to is outsourcing their work. But for more small businesses it is an essential part of their growth.

 

In a recent poll conducted by The Guardian’s Small Business Network, they were asked whether business readers outsourced work to freelancers. The conclusion; most answered ‘yes’ with 79% saying that “using freelancers is a big part of our business strategy.”

Three Reasons to outsource:

 Control Capital Costs

Cost-cutting is a major factor especially when it comes to paying rent along with all the overheads that come with renting an office. A popular way for small businesses and start-ups to avoid large expenditures but to gain an established persona is by using a Virtual Office, like Hold Everything that is based on London’s prestigious Regent Street.

Reduce Labour Costs

Hiring a full time person for their particular skills can be expensive when running a small company, so most businesses look at outsourcing work to freelancers for this. For example, SEO work is outsourced to a professional or for short-term projects such as admin audits they are given to freelancers. By outsourcing certain work it allows you to focus your human resources where you need them most.

Web platforms like People Per Hour are great to find that specialised individual and look at their work.

Level the playing field

 Most small businesses can’t afford to match the ‘in-house’ support services that bigger companies can afford. Outsourcing can help smaller businesses act “bigger” by giving them access to the same economies of scale, efficiency, and expertise that large companies enjoy.

Outsourcing to ‘Virtual’ Facilities

Virtual PA/Assistant

Companies that are growing will naturally need to employee additional people. But hiring staff adds overheads, not only that but sometimes you don’t really need someone for a ‘full time’ job. Therefore using a Virtual PA/Assistant has many beneficial factors.

  • Reduces costs- You can hire and pay them for the set hours you want the particular business task completed in, instead of paying someone a yearly salary. Along with this you won’t have to invest your money on training someone as the Virtual PA/Assistant you hire for the task in hand should already have the skills set that is required.
  • Saves time – When it is time to hire someone, it is not a quick or easy task. You need to advertise the role (which can cost money), wait for applications (takes time) then look at applied CV’s, shift through them and arrange interviews. Then there is the interviewing stage. This is a very lengthy process. The solution, all of this can be skipped over simply hiring a Virtual PA/Assistant.
  • You don’t have to share your space – Virtual PA/Assistants are freelancers. They will most likely work from home, plus you won’t have to buy additional computers or desks.

Details of Virtual PA’s can easily be found by a generic search through the internet, or head to The Society of Virtual Assistants for more information.

Call Centre

A popular choice for many companies is to outsource their telephone calls to a call centre. This can be for several reasons such as, customer service professionalism, and the growth of the company. Below are a few of the main aims businesses have for when choosing to outsource their calls.

  • Great customer service at all times – If you or employees in your company are not trained in the fine art of customer service you can turn to a call centre and rely on their professionalism.
  • A majority of businesses use call centres for their customer service help line, by using a call centre for this service ensures the phone is always answered; this can be the difference between keeping and losing a customer
  • Lower costs – Businesses outsource their calls to reduce administrative and operational costs. You are freeing up your time by not being interrupted by phone calls (especially if they are sales calls), you’ll be able to streamline the process and focus on the business task in hand, this makes for better overall efficiency letting you use your time and energy more wisely. You also save money on labour costs by not having to employ extra staff to just answer the phone especially if the company is growing.

So has this helped you decided whether to outsource ?

Networking – Love it? Hate it? Have to do it?

At Hold Everything, the virtual office company based on London’s prestigious Regent Street, networking through a number of different networking organisations was paramount to our business progression.

Having been a member of two of the UK’s most visited networking organisations, eventually  Hold Everything’s, Director Richard Cooper set up a Central London Group with one of the organisations having bi weekly meetings at All Bar One in Regent Street.

 

So Why Is Networking Such An Essential & How Can Networking Benefit You?

By attending Business networking meetings it allows professionals from diverse industries to come together to share their valuable knowledge and surround themselves with positive uplifting people that can help grow their business. It’s an opportunity to showcase their expertise within their industry, build new connections and raise their own profile among other professionals. It’s also a time to offer advice and relate with one another on the hardships experienced.

-‘One of the most powerful networking practices is to provide immediate value to a new connection. This means the moment you identify a way to help someone, take action.’ – As said by Lewis Howes taken from www.brainyquote.com/topics/networking

‘It’s not what you know, it’s who you know’- This statement can be taken as a negative and a positive.  But for certain it is true in business, as having a great source of relevant connections in your network that you can call on when needed is a major advantage. By building your network it provides you with a little black book of connections that can help open the door to connect with others. This can result in many opportunities for you, for example it can lead to joint ventures and client leads along with many other opportunities that all point to increased business results, which really is the main aim of the game.

Our Tips At Networking

Everyone has a different style but here are a few tips we benefited from;

  • Perfect your pitch- Knowing what to say is imperative, getting your message over quickly and in a way that is remembered.
  • Using a visual aid-We used a coffee cup as a way of making other members consider how our costs compare – our services are less than a cup of coffee a day from the main coffee chains.
  • Always follow up on leads- At one group Richard Cooper attended he referred himself to the groups Private Dentist for future dental care. The dentist never called, he lost three patients and probably a lot of money.

Value Of Business Networking

So how can you value business networking?

This can be by a ROI, it can be by connections made, it can be by repeat business, for everyone the way of valuing whether the time spent getting up early and venturing to meetings is different.

Hold Everything have maintained many relationships, many years after memberships have expired and one of those whom the company has stayed in touch with is Neil Giller, Managing Area Director in Notts & Lincs for BNI.

Neil advised us on the following statistic relating to BNI as a whole.

‘BNI is the most successful business networking referral organisation in the world. We have over 12,500 members in the UK and Ireland alone, passing over 676,000 referrals worth over £520 million every year! It is quite literally the best way to build a better business.’

So after reading our outlook on business networking, do you think it is worth pursing?

Staff Perks – Is Your Company Providing?

At Hold Everything, the virtual office company based on London’s prestigious Regent Street, staff perks are considered part of what keeps a team together.

Having previously worked for many companies where little was offered, Richard Cooper feels his team are an integral part of the actual company and thus ensuing his staff are well looked after as extremely important.

Apart from your salary (as an obvious answer), what motivates you in your job role? 79% of employers believe that offering benefits to employees is an important factor when wanting to attract the right talent, and create the culture of a great workplace, which leads to a massive 78% of workers who are then likely remain with their employer because of the benefits they have to offer.

As an employer a main focus lies within your staff retention and their loyalty towards you and the company. You want to create a work environment in which your employees want to work for you and you must understand what motivates them. To do this employee perks are offered.

Offices such as Google offer sleep pods, company showers, meal and laundry facilities, but of course you need to stick within your own budget for your staff perks. There are plenty of options for you to choose from. Have a look at our list below of our favorite for staff perks:

  • Coffee run – We are not saying every day but a few times a week a staff coffee run is a nice way to break up the morning and bring your team together. Plus as previously blogged (https://www.hold-everything.com/reasons-coffee-can-improve-work-day/) Coffee improves your day so the boss buying ultimately gets more out of the staff.
  • Flexible working hours- Employees like to be trusted to move their working hours around in a way that suits their lifestyles. E.g. parents can be home in time for the school runs. Flexible working hours do not encore any extra cost.
  • Bring your dog to work day- At Hold Everything we have two furry companions. They come into the office and love a stroll down Regent Street lapping up all the attention. Not only has it been scientifically proven that dogs can help improve our health and well being but they can even IMPROVE our productivity at work! If you are serious about having an office pet you should go to the The National Pet Show, it is being exhibited at NEC, Birmingham 3-4th November www.thenationalpetshow.com
  • Staff lunches – Monthly team lunches are a great way to gather your peers and sit down together, because who can say no to a free lunch? Plus it’s great for team building.
  • Free drinks & snacks – Is it extremely important your employees stay hydrated during the day – Not only does this improve productivity but it is essential that tea/coffee/drinks/snacks are on offer, making it a more of a comfortable work environment for everybody and creates a more relaxed ‘at home’ atmosphere.
  • Birthday off work – This is a great perk to have. Bit annoying if your birthday falls on the weekend though. It lets your employees know that you value them and yes, they are off for the day, but it is their birthday let them celebrate without a hundred LinkedIn Happy Birthday messages disturbing their inbox. Plus, there will be birthday cake in the office the day after.
  • Cash plans – If your staff need Physiotherapy or dental work, a simple cash plan would be an added bonus for them to recover costs for them. David Levy of Private Medical Health says “For as little as £10.00 a month you can support your staff with this type of plan”

There are many company perks and companies such as Perkbox which gives staff access to an unbeatable range of benefits – as they say on their website “It’s all about the workplace experience”.

Your staff are essentially what hold the company together, you have taken the time to invest in them, training them, included them in decision making and if they are happy and motivated at work the outcome in their productivity is proven in the results.

Looking at Your Concerns about Virtual Office #2

In our previous blog post we looked some the concerns potential clients have raised such as ‘team spirit’ and controlling a remote workforce.  We have shown these fears to be unfounded. In this video we look at other issues, especially concerns about suburban or provincial phone numbers when running your business from home.   Once again, a virtual office is a perfect solution since at hold everything we answer your telephone calls in a professional  manner, carefully screening callers for you as you have instructed our team to do.

All in all, we have found that clients and business associates look very favourably on companies that use a modern set up with a virtual office.  They can see that you are a smart operator and not willing to throw working capital around on heavy office rents.  In fact they will view you as a sound and reliable business partner.  So, if you been worrying on how potential clients will view your office structure you can relax, an office on London’s Regent Street will make you look really businesslike.

Virtual Office? We Put Your Fears to Rest. Watch Our New Video.

Prospective clients often express to us their misgivings about using a ‘virtual office’ rather than rent a regular business premises.  These fears are understandable, yet they are usually misplaced.  In this video we will explain to you, why having a virtual office is a great business solution, especially if you are a business start up, or an overseas organisation.

There is too much to deal with in one video so we have split our discussion into 2 parts.  We will be uploading part 2 shortly so if you subscribe to our YouTube channel you can be sure not to miss it.  In this first episode we allay your fears that a remote office is a ‘lazy’ office.  If an employee is working from his home, will they keep their mind on the job or will they be easily distracted.  We explain how advances in business technology can allay these concerns and let a remote workforce work smoothly and profitably without the need for expensive business premises.

We have extensive experience in guiding clients on how best to structure a virtual office scenario and we would love to have the chance to talk it through with you and reassure you just how advantageous it can be.  We are very easy to visit on Regent Street in the centre of London and we would be very happy to show you our boardroom and our other office services.