Category Archives: Work Life balance

What is the cost of a missed call ?

At Hold Everything, London’s most prestigious virtual office we offer you the opportunity to have a London 020 number so when your busy and don’t want to be disturbed we can answer your calls.

So we asked what is the worth of a missed call ?

A missed call means different things to different people. To some it is just a cold caller trying to get information and money from you through a non-geographical number, but for others, especially those who own their own company, it can mean lost business and a chance to gain valuable new clients.

A missed call means your company is not only missing potential new clients but also retaining and providing a good quality service for those ongoing customers too as that is the service they expect and signed up for.

Excellent communication systems are vital for a top business and are crucial to stand out from other competitors. Why would a potential client do business with a company or person they cannot get hold of?

Today’s society consists of people who want instant gratification. They want their questions answered and problems solved immediately, by humans, not a robotic voice at the end of line or a voicemail service.

When customers are greeted by an automated service or voicemail they are left feeling unheard, dissatisfied with your service, and highly likely to move on to the next company.

If you find yourself missing calls day in day out, constantly reeling messages from your voicemail and chasing the caller back for their business, why not take advantage of a virtual office’s telephone answering service.

Research has shown that very small businesses who employ 20-49 workers suffer the most from missing phone calls, and as a group they lost over £36.5 million over a year period. Those businesses with 50-99 employees lost over £35.3 million, whilst those with 111-250 employees lost over £17.7 million. Showing that no matter the size of your company whether you’re an independent business or a larger enterprise, you can benefit from a telephone answering service.

Not only do we answer your calls and take messages allowing you to have all the contact information and topic in writing, this also frees up your time to concentrate more on running your business, and avoiding those meaningless sales call.

So, is it worth the risk to miss that phone call because you are on the underground with no service? After all you never know who is going to be at the end of the line.

So what do we offer ?

At Hold Everything your calls will be answered in a professional manner with the greeting you choose. The messages taken will be sent to you directly and you can return the calls as soon as you are available. This way you can make sure your business is making as much revenue and gaining as many new customers as possible, as well as keeping old customers happy with your service.

 

 

Mollie Churney

3 ways to make the most of Virtual Office

virtual office on regent street

Virtual Office has a number of great benefits and these can be utilised by any number of companies from a wide range of sectors.

Here are 3 of our essential tips to help you make the most of your Virtual Office solution, from how to manage your Virtual Office business and optimise on some of the benefits, through to successfully communicating and interacting with your employees.

#1

It’s business as usual!

When you choose a Virtual Office package from Hold Everything this entitles you to use our prestigious London address on Regent Street as your registered business address. This can allow your company to be immediately respected and taken notice of without a client judging you for lacking a credible address.

However, importantly this is your address. You don’t need to hide it (or necessarily show it off). The beauty of Virtual Office is that you have a dedicated high end address to give to clients, use on your website, accept mail to, and so forth – but this should not have interfere with the way your business is run. Use the address as you would a real office address, it should become part of who you are as a company.

#2

“How can I help you?”

One key benefit you can take advantage of as part of your Hold Everything package is a dedicated telephone receptionist. Whether you are a small start up one-man show, a business owner working from your family home or part of a team who work remotely from various locations – lacking a constant available telephone line can be a major disadvantage. It can also feel less professional to give out your home or mobile number to potential clients. With Virtual Office you will receive a specific London telephone number which is answered in your company name and dealt with to your bespoke requirements.

As well providing a professional front for your business, your receptionist will make sure that a client call never goes unanswered or through to voice mail. They can either pass the call through to a chosen employee when available or take a message on your behalf. Either way your clients will feel well looked after and understood.

#3

At your fingertips…

Technology is essential to successful communications. Having the flexibility to work from home and hire staff from anywhere in the world is a huge benefit of Virtual Office, but you want to ensure you still feel engaged with and connected to your employees as well as your clients.

There are so many methods at your disposal which make working in a virtual team both easy and efficient, from conference calls or Skype, to Dropbox or Google docs, there is a new generation of communication technologies upon us to be utilised.

Explore the virtual opportunities

These are just a few of the many ways you can get the most out of the benefits of Virtual Office. You can also use the mail forwarding service, hireable meeting space and have the opportunity to save both money and time for your business.

How a Virtual Office could enhance your staff force

Business man working remotely mobile

To turn a good company in to a great company, you require exceptional staff. They are the bread and butter that make your business not just function, but deliver and are therefore pivotal to any company of any size.

 

The problem many office-based companies encounter is finding the right staff in the right location. Working from a set location you are limited to those who live within or are willing to travel to your office base. Using a Virtual Office to run your business you can have a registered London address without the need for your team to be located in one place. This gives you the flexibility to employ staff not only from anywhere in the country but potentially from anywhere in the world. You can focus on choosing the best employees based on their skills, ability and experience, rather than your search being narrowed by their proximity to the nearest tube stop!

 

Another benefit for employees choosing to work for a company utilising a Virtual Office solution is a flexible working day. Without being confined to an office, many employers can offer more lenient hours allowing employees to have a much better work-life balance. Flexible working conditions have been shown to result in staff who are not only happier in their job but also more productive during their working hours.

 

These discoveries about productivity are surprising to some, as an old fashioned view of those working from home are visions of your employees lounging about in their pyjamas and signing off at 3pm! However giving staff the opportunity to work from their home or a location of their choice gives them the responsibility to manage their time and their workload which often leads to voluntarily working longer as well as more productive hours.

 

As well as being more attractive to potential staff, Virtual Office has a number of other benefits. Hold Everything offers a prestigious Regent Street address for your company without the expensive overheads of renting an office space in the city. Along with your business address you will also get the perks and benefits of a dedicated telephone receptionist, mail forwarding services plus a hireable meeting space when you need to meet face-to-face with clients.

 

Your virtual receptionist will take messages and handle calls to your bespoke requirements, filtering out unwanted calls but also acting as a receptionist to all of your staff this means your employees can have their calls managed for them and make sure they never miss a vital message. Yet another perk of Virtual Office.

 

Business man working remotely mobile

Working remotely

Your staff make up the forefront of your business, so why settle for second best. Try out a Virtual Office package and make the most of your companies potential!

 

EXCLUSIVITY !

Christmas Lights on Oxford Street

As London begins its Christmas lights switch on this week – Monday saw the switch on of Oxford Street lights.  What was different this year was that it was a ticket only event.  The organisers have taken a public street, sealed it off and issued tickets.   Now before you all comment about profiteering, money making and the like, these tickets are free!

So why bother with all of the hassle?   Well, think about it.  They are creating an exclusive event.   Anyone can attend but only if they have a ticket.    It doesn’t have a monetary value, but yet it has created a desirable event and by the looks of the forums practically begging for tickets… its worked!

Similarly someone I know has recently had a break at Center Parcs.   They have taken the concept of creating value and exclusivity and applied it to their business fantastically.   The prices for their accommodation are not budget but one thing that is practically guaranteed is exclusivity.  I had a really good look at their website and through networking also know a client who has worked with them.

You can’t just walk onto a Center Parcs village and you can’t even visit for a day (unless you pay and you are visiting someone who is on holiday there).  They don’t hold public open days and even their fireworks display is strictly for their customers on site only.   They have themes such as “winter wonderland” and events to tie in with the time of year such as Halloween, Bonfire Night and so on.

That’s why they can charge what they do and why people return year after year because they have the exclusivity and have created a product of value.

So, think about your business.  Do you have a product launch or an event?   Are you networking like crazy to get people through the door to buy your service or product?

My advice this week is to create exclusivity in your business.  What do you do that you can make exclusive.   I have a client who has completely changed one of her business models that she will only take on recommended clients and if you aren’t recommended directly by another client, then she won’t take your business.   Sound crazy?   That business is the most profitable it has been in five years!  It’s also Financial Services, which is extremely competitive.

It may take some thinking.  Many business mentors and coaches can support you with this, but if you are looking to grow your business, maybe its time to think “exclusive”.

Until next week

Richard Cooper and the team at Hold Everything

Follow us @holdeverything1

 

More Perspective?

Many of our clients are small businesses and something that I feel particularly passionate about is perspective.

Whilst we have an established team here are Hold Everything HQ, many business owners work alone and the thing about this is that often, there is a different level of perspective.

I remember when I was starting out alone in business. It was me against the world.  My business was my life (and in many ways still is!).  The trouble was that because I worked only with one part time member of staff,  sometimes the pressure of everything all at once felt a little bit too much.   I would feel alone and that there wasn’t anyone I could turn to.  

As the business has grown, this has become less of an issue, however when I speak to a client who is wound up about something that really isn’t as bad as they think it is, I remember being there.

My top tips for you if you ever find that things are getting a little too much are:

1) Take a five minute break.  Sounds obvious?  Sometimes just moving about and taking a deep breath can make that difference. Ask yourself “in the great scheme of things is this really as bad as it seems.

2) If you have received a “bad” email, message or voicemail – wait 24 hours before responding. Your replies are permanent. Don’t do damage by biting back, no matter HOW tempting.

3) Find other businesses in your position.  I met numerous great businesses through business networking.   If you’re just starting out there are many that are free to go along to.   Having others to talk to really helped me to realise that things aren’t as bad as I sometimes thought.

If you are a bigger business dealing with smaller companies:

1) Remember that just because something that isn’t important to you, it doesn’t mean that it’s not essential to someone else.

2) Can YOU take five minutes to listen to a small business? What are your business doing to support start up mentoring?

3) Stay professional at all times regardless of how someone else is behaving to you and if you have been in that position, remember how it felt.

There are so many terrible events going on in the world and sometimes we need to step out and see the bigger picture.  Theres always an answer.

This week our thoughts go out to those affected by the awful events in the USA.

Until next time

Richard Cooper – Hold Everything
Follow us @holdeverything1