Category Archives: Work Life balance

Lunch at the Desk and Onboarding Strategy.

Over the past 2 weeks we have been looking at various aspects of office life in our weekly news report on our YouTube channel.  It led me to thinking about how the results of different surveys could in some way be connected in the way human resources function in small businesses today.   In a video report the other week we looked at poor practices in ‘Onboarding’ for new employees.   Onboarding is the process of getting new hires adjusted to the social and performance aspects of their new jobs quickly and smoothly. It is the process through which new hires learn the attitudes, knowledge, skills, and behaviours required to function effectively within an organisation.

Studies have indicated that many companies fail at the very first step in onboarding process by not following up after the job offer has been made and accepted.   The jobs market is quite competitive at the moment so if a company does manage to find the talent they need and spend time and money doing so they should make the new sign up feel a part of the company culture as quickly as possible.  Often this does not happen and HR departments sit hopefully waiting for the new employee to turn up on the day specified without any problems at all.  Then they are shocked to find that he/she has been pilfered away by a competitor before they even arrive for their first morning.    Even if the employee does turn up, many companies make a hash of the whole integration procedure leaving the employee feeling unwanted/neglected or just downright confused over their role in the organisation.  This can waste a lot of money and put the HR department back to square one.

This brings me to my second point which we outline in our latest news report.   Here we look at a survey where more than half UK employees remain stuck at their desks through the lunch hour.  Some of them, certainly, are enjoying social media or reading the news but the majority are simply working when they should be stretching their legs and getting nourishing food to activate their brains for the second half of the day.

You only have to contrast this with way companies such as Google or Facebook treat their employees.   You can see the sorts of companies that top the list in Glassdoors list of best companies to work for.  Google, Facebook, Anglian Water etc.. you can be certain that thesae companies are absolutely brilliant at onboarding new recruits and making them feel at home from the moment the job offer is accepted.  Google is famous for its great catering and recreation facilities – this is a business strategy designed to entice and retain worthwhile talent.  Whilst it is not always possible for a small company to provide ‘Google’ style facilities I am certain that a small move in this direction could pay enormous dividends in staff loyalty and efficiency.

New Video About Our Great Range of Services.

hold everything video

We are delighted to show our new video which shows how Hold Everything can help a wide range of businesses enjoy the prestige the of central London business location.  Whether you are a freelancer working from home or a busy mum running her business around her childcare or a foreign company wanting a presence in the UK market, we have the solution.

 

The freelance community is huge and expanding rapidly as we move further  into a connected world.  There are independent financial advisers and web designers and PR consultants all working out of their homes or even a coffee shop – a ‘coffice’ – and they all need a prestigious address to put on their business cards and their letterheads.  Clients can also register their company address at 207 regent Street and use it to receive all their business correspondence.   We offer the possibility to rent a boardroom/meeting room at very reasonable prices.

hold everything client

Mother working in her home office

We also realise that women who need to combine a business life with childcare find that a virtual office is a great facility.  Here at Hold Everything we answer your phone calls and act as a professional face to your business persona.  Many of our female clients are successfully juggling the demands of motherhood with successful home-based work schedules whether as a creative or a business consultant and value the personalised support we can offer.

 

hold everything overseas clients

Last but by no means least, we are here to help overseas business owners and ex-patriots maintain a foot in the London business community with our virtual office packages which makes a top London contact address a realistic and inexpensive proposition.  The range of personalised business services we can offer you is limited only by your imagination.  We can handle routine business tasks and sort and forward mail according to your instructions.

We hope that this video created by the team at Zibadoo, will tell you more about Hold Everything in a friendly visual manner and that we will have the pleasure of welcoming you as a valued client.

What is the cost of a missed call ?

At Hold Everything, London’s most prestigious virtual office we offer you the opportunity to have a London 020 number so when your busy and don’t want to be disturbed we can answer your calls.

So we asked what is the worth of a missed call ?

A missed call means different things to different people. To some it is just a cold caller trying to get information and money from you through a non-geographical number, but for others, especially those who own their own company, it can mean lost business and a chance to gain valuable new clients.

A missed call means your company is not only missing potential new clients but also retaining and providing a good quality service for those ongoing customers too as that is the service they expect and signed up for.

Excellent communication systems are vital for a top business and are crucial to stand out from other competitors. Why would a potential client do business with a company or person they cannot get hold of?

Today’s society consists of people who want instant gratification. They want their questions answered and problems solved immediately, by humans, not a robotic voice at the end of line or a voicemail service.

When customers are greeted by an automated service or voicemail they are left feeling unheard, dissatisfied with your service, and highly likely to move on to the next company.

If you find yourself missing calls day in day out, constantly reeling messages from your voicemail and chasing the caller back for their business, why not take advantage of a virtual office’s telephone answering service.

Research has shown that very small businesses who employ 20-49 workers suffer the most from missing phone calls, and as a group they lost over £36.5 million over a year period. Those businesses with 50-99 employees lost over £35.3 million, whilst those with 111-250 employees lost over £17.7 million. Showing that no matter the size of your company whether you’re an independent business or a larger enterprise, you can benefit from a telephone answering service.

Not only do we answer your calls and take messages allowing you to have all the contact information and topic in writing, this also frees up your time to concentrate more on running your business, and avoiding those meaningless sales call.

So, is it worth the risk to miss that phone call because you are on the underground with no service? After all you never know who is going to be at the end of the line.

So what do we offer ?

At Hold Everything your calls will be answered in a professional manner with the greeting you choose. The messages taken will be sent to you directly and you can return the calls as soon as you are available. This way you can make sure your business is making as much revenue and gaining as many new customers as possible, as well as keeping old customers happy with your service.

 

 

Mollie Churney

3 ways to make the most of Virtual Office

virtual office on regent street

Virtual Office has a number of great benefits and these can be utilised by any number of companies from a wide range of sectors.

Here are 3 of our essential tips to help you make the most of your Virtual Office solution, from how to manage your Virtual Office business and optimise on some of the benefits, through to successfully communicating and interacting with your employees.

#1

It’s business as usual!

When you choose a Virtual Office package from Hold Everything this entitles you to use our prestigious London address on Regent Street as your registered business address. This can allow your company to be immediately respected and taken notice of without a client judging you for lacking a credible address.

However, importantly this is your address. You don’t need to hide it (or necessarily show it off). The beauty of Virtual Office is that you have a dedicated high end address to give to clients, use on your website, accept mail to, and so forth – but this should not have interfere with the way your business is run. Use the address as you would a real office address, it should become part of who you are as a company.

#2

“How can I help you?”

One key benefit you can take advantage of as part of your Hold Everything package is a dedicated telephone receptionist. Whether you are a small start up one-man show, a business owner working from your family home or part of a team who work remotely from various locations – lacking a constant available telephone line can be a major disadvantage. It can also feel less professional to give out your home or mobile number to potential clients. With Virtual Office you will receive a specific London telephone number which is answered in your company name and dealt with to your bespoke requirements.

As well providing a professional front for your business, your receptionist will make sure that a client call never goes unanswered or through to voice mail. They can either pass the call through to a chosen employee when available or take a message on your behalf. Either way your clients will feel well looked after and understood.

#3

At your fingertips…

Technology is essential to successful communications. Having the flexibility to work from home and hire staff from anywhere in the world is a huge benefit of Virtual Office, but you want to ensure you still feel engaged with and connected to your employees as well as your clients.

There are so many methods at your disposal which make working in a virtual team both easy and efficient, from conference calls or Skype, to Dropbox or Google docs, there is a new generation of communication technologies upon us to be utilised.

Explore the virtual opportunities

These are just a few of the many ways you can get the most out of the benefits of Virtual Office. You can also use the mail forwarding service, hireable meeting space and have the opportunity to save both money and time for your business.

How a Virtual Office could enhance your staff force

Business man working remotely mobile

To turn a good company in to a great company, you require exceptional staff. They are the bread and butter that make your business not just function, but deliver and are therefore pivotal to any company of any size.

 

The problem many office-based companies encounter is finding the right staff in the right location. Working from a set location you are limited to those who live within or are willing to travel to your office base. Using a Virtual Office to run your business you can have a registered London address without the need for your team to be located in one place. This gives you the flexibility to employ staff not only from anywhere in the country but potentially from anywhere in the world. You can focus on choosing the best employees based on their skills, ability and experience, rather than your search being narrowed by their proximity to the nearest tube stop!

 

Another benefit for employees choosing to work for a company utilising a Virtual Office solution is a flexible working day. Without being confined to an office, many employers can offer more lenient hours allowing employees to have a much better work-life balance. Flexible working conditions have been shown to result in staff who are not only happier in their job but also more productive during their working hours.

 

These discoveries about productivity are surprising to some, as an old fashioned view of those working from home are visions of your employees lounging about in their pyjamas and signing off at 3pm! However giving staff the opportunity to work from their home or a location of their choice gives them the responsibility to manage their time and their workload which often leads to voluntarily working longer as well as more productive hours.

 

As well as being more attractive to potential staff, Virtual Office has a number of other benefits. Hold Everything offers a prestigious Regent Street address for your company without the expensive overheads of renting an office space in the city. Along with your business address you will also get the perks and benefits of a dedicated telephone receptionist, mail forwarding services plus a hireable meeting space when you need to meet face-to-face with clients.

 

Your virtual receptionist will take messages and handle calls to your bespoke requirements, filtering out unwanted calls but also acting as a receptionist to all of your staff this means your employees can have their calls managed for them and make sure they never miss a vital message. Yet another perk of Virtual Office.

 

Business man working remotely mobile

Working remotely

Your staff make up the forefront of your business, so why settle for second best. Try out a Virtual Office package and make the most of your companies potential!