Tag Archives: Business Professional

Lunch at the Desk and Onboarding Strategy.

Over the past 2 weeks we have been looking at various aspects of office life in our weekly news report on our YouTube channel.  It led me to thinking about how the results of different surveys could in some way be connected in the way human resources function in small businesses today.   In a video report the other week we looked at poor practices in ‘Onboarding’ for new employees.   Onboarding is the process of getting new hires adjusted to the social and performance aspects of their new jobs quickly and smoothly. It is the process through which new hires learn the attitudes, knowledge, skills, and behaviours required to function effectively within an organisation.

Studies have indicated that many companies fail at the very first step in onboarding process by not following up after the job offer has been made and accepted.   The jobs market is quite competitive at the moment so if a company does manage to find the talent they need and spend time and money doing so they should make the new sign up feel a part of the company culture as quickly as possible.  Often this does not happen and HR departments sit hopefully waiting for the new employee to turn up on the day specified without any problems at all.  Then they are shocked to find that he/she has been pilfered away by a competitor before they even arrive for their first morning.    Even if the employee does turn up, many companies make a hash of the whole integration procedure leaving the employee feeling unwanted/neglected or just downright confused over their role in the organisation.  This can waste a lot of money and put the HR department back to square one.

This brings me to my second point which we outline in our latest news report.   Here we look at a survey where more than half UK employees remain stuck at their desks through the lunch hour.  Some of them, certainly, are enjoying social media or reading the news but the majority are simply working when they should be stretching their legs and getting nourishing food to activate their brains for the second half of the day.

You only have to contrast this with way companies such as Google or Facebook treat their employees.   You can see the sorts of companies that top the list in Glassdoors list of best companies to work for.  Google, Facebook, Anglian Water etc.. you can be certain that thesae companies are absolutely brilliant at onboarding new recruits and making them feel at home from the moment the job offer is accepted.  Google is famous for its great catering and recreation facilities – this is a business strategy designed to entice and retain worthwhile talent.  Whilst it is not always possible for a small company to provide ‘Google’ style facilities I am certain that a small move in this direction could pay enormous dividends in staff loyalty and efficiency.

Looking at Your Concerns about Virtual Office #2

In our previous blog post we looked some the concerns potential clients have raised such as ‘team spirit’ and controlling a remote workforce.  We have shown these fears to be unfounded. In this video we look at other issues, especially concerns about suburban or provincial phone numbers when running your business from home.   Once again, a virtual office is a perfect solution since at hold everything we answer your telephone calls in a professional  manner, carefully screening callers for you as you have instructed our team to do.

All in all, we have found that clients and business associates look very favourably on companies that use a modern set up with a virtual office.  They can see that you are a smart operator and not willing to throw working capital around on heavy office rents.  In fact they will view you as a sound and reliable business partner.  So, if you been worrying on how potential clients will view your office structure you can relax, an office on London’s Regent Street will make you look really businesslike.

Why Using a Virtual office in London Makes Good Business Sense.

One would imagine that in this virtual world you never had clients meetings face to face.  Vendors of software such as gotomeeting.com would certainly say that.   But for all our virtual advances there are still times when you have to welcome a client to your place of work. That real life meeting is a good opportunity to show you and your business to its best advantage.   But what if your office is a branch of Starbucks or your brother’s garage?  You will not look as smart or as cool as your website or brochure.

Luckily, you have a virtual office package with us on Regent Street and as part of that package you have use of our boardroom/meeting room whenever you need it.  You just book and turn up.  The receptionist and secretarial will treat you with the respect accorded to a serious business client and will make sure that you and your associates have all you need for your meeting.

If you are giving a presentation then you can turn up with just your laptop because we will provide the overhead projector and the whiteboard and, of course, a fast secure connection.   Your client will see you as a serious business executive and this will increase trust – the basis of any business relationship.

So, as you can see, Hold Everything is more than just a mailbox or a phone answering service it is a full service basis for everything you wish to achieve in your business life.

Worthy Recognition for London SME’s at Evening Standard Awards 2018.

I love it when small businesses get the recognition they deserve from major media outlets.  The London Evening Standard has always supported the Capital’s business community and with George Osborne at its helm it is certain to do so on a continuing basis.  Our latest weekly news report features the 2018 awards and the recognition given to Asif Qasim, a hospital consultant turned app developer.   Dr Qasim came up with the idea for Medshr which is a sort of social network for the medical community and allows doctors and researchers to share results and techniques across the globe.

We also concern ourselves with the continuing threat from cyber crime that affects all of us, both as businessmen and as online users.  At last the police are taking cyber crime more seriously and have set up Operation Cyber Griffin to target hackers in the Square Mile.  We read all the time about hackers and teams of criminals getting away with outrageous heists when people transfer money for house purchases into bogus accounts.  These are not ‘victimless crimes’ and we need a police force that is intellectually equipped to combat this trend.

We hope you check out our weekly news report that we have been running for 4 months now.  We try to give you snippets of business news that might have escaped your attention – the information overload is so overwhelming these days that we try to curate things you might find useful.

Do remember that we have more 30 years of experience in the London business sector and we can help and advice on everything concerning company registration and UK business regulations.  We work for a wide range of clients scattered across the UK and the rest of the Globe so most problems we have dealt with at one time or another.  This is what makes Hold Everything a personal servic e rather than just another business centre.

 

Taking a break …… a message from Richard Cooper!

As the sunnier weather finally arrives, many of us start to look to our summer breaks and holidays.  One of the big reasons I became self employed was to  be able to take holiday and time off as and when I wanted without the restrictions of a boss or having to ask permission.

As many of you will undoubtedly know, in practice this isn’t necessarily as easy.  If you are the sole owner of the business its not always easy to take a break. When you live breathe and love your business its very difficult to leave it.  So how DO you take a break without breaking your business?

Here are my top tips:

1)      Plan a break – it sounds obvious but make sure you plan some of your holiday time at the beginning of your year.  New to business?  Plan some time now.  It will allow you to communicate to your clients if you will be away.

2)      Use a virtual assistant – even if you are on a beach, your client calls will be answered.  DIVERT your mobile to them – it will save you money when they call and reassure your clients that your business can be contacted when you are away.

3)      Be contactable by your VA (virtual assistant) / Friends and family on a LOCAL sim number.  By using such a service you can save money, be contactable and keep in touch without having to spend all of your break IN your business

4)      Screen your emails.  Some of the most efficient business owners I know screen their emails but don’t respond unless it’s a dire emergency.  Set your email out of office to reflect that you will be picking up emails but only periodically.

Our company provide overseas phone facilities and they are proving extremely popular to our clients.  One of the biggest benefits is the low cost way to keep in touch.

The biggest thing is not to feel bad taking a break.  This is part of the reason many of us started our own ventures, and its really important to enjoy the fruits of your labour.

If your clients don’t like it?  Then maybe you need to review the type of client that you have. Remember that YOU run your business NOT  your clients.

So go on…. Book that break today or at the very minimum write time in the diary to be away fro your business. Some of my best ideas come when I take a break.  I still keep in touch, but not at the cost of my family/home time.

Until next time….

Richard Cooper – Virtual office visionary
Follow us @holdeverything1