If you are too busy to read this then please scroll to the last paragraph of this blog:
Have you ever been on the end of a conversation where the other person is just constantly “too busy”? Are you constantly chasing a client who is too busy to email, speak or contact you?
In business we are taught specifically not to say “business is quiet”. It is perceived we are not successful as a business and have too much time on our hands. So surely then we have to be perceived as being “busy busy busy” all of the time? A busy company is a successful company isn’t it?
Well not always it seems. Being busy to the extent that your company looks effective and maybe has to call a client back or book a few days in advance is great, however here are three warning signs that your company MAY be portraying a “too busy” image that could be doing more harm than good.
1) Refusing meetings with a client because they are not worth the time: On the face of it you may be shocked that a company would do this? However many companies use email/phone or another medium to avoid having to see a client because they are just TOO busy or at least want to give that perception.
How does the client see it? Many clients will feel that they are not valuable and that if you are too busy for their business then maybe you don’t need it. There’s a difference between a small client who genuinely needs help and “energy vampires” who would have you in their office on tap if they could. I’m not saying spend all of your time going out and meeting every client but do be careful how it looks.
What to do? Can someone from your office meet the client on your behalf – especially if it’s a smaller client who needs reassurance? It doesn’t always have to be YOU. Can they come to your office? Can you Skype? There is always an answer and you never know when that small client will suddenly hit the big time!
2) I’m too busy to go networking: Many businesses say this all of the time. “I have enough business” is another line which I hear often. The thing is that we all use word of mouth as a way to gain new business. Not being part of your community will isolate you in the long term. There are groups for every budget but you must be involved.
How does the client see it? Whilst they may feel that you are concentrating on them, how about your OTHER clients – your suppliers, connections and contractors – remember these people are ALL customers to you. They may see it that you are happy to take business but not make the effort to go out and build relationships on your doorstep.
What to do? Can you send someone from your business? Can you go to one close to your business which isn’t commitment based. Look at your calendar and MAKE an hour a month at least to meet others local to you. Don’t judge a group by what others say, go and make your own decisions.
3) I’m JUST TOO Busy! Full stop: Really?? You seriously are too busy to be in business? Where are you spending most of your time? Is it with the people who pay you the most? Or is it on the small day to day stuff.
How does the client see it? That you are too busy for them, that you are ineffective and have poor time management skills. They may also see that you will place quantity over quality. That’s not a bad thing necessarily, but DO be sure that this is your business goal and that you have a very clear strategy on it if this is your vision.
What to do? STOP…… NOW….. Look around at where you should be growing your business. Hint: It’s not from doing everything yourself. You don’t need a big budget to outsource calls to a virtual answer service or to hire someone part time / commission based or even an apprentice. If you are too busy full stop then you must take action. Source someone to take the pressure off and seek a life coach …….. but if you feel like you cannot continue then it will eventually destroy you and your business.
Think about it. If you have taken the time to read this blog, you have already committed to changing your business. Even if you have scrolled down from the top, it has been enough to interest you. SO what action can you take NOW….. so that you DO have more time to grow your business successfully?
Until next time
Richard Cooper – Virtual office visionary
Follow me @holdeverything1