Tag Archives: business skills

Who you gonna call? A message from Richard Cooper

Who you gonna call?

No not Ghostbusters, but seriously, who do you, call when you need support?

In business there is a perception that you need to be tough, and persevere alone in order to be successful.  Just reading autobiographies from successful business owners who have made it big, (think Richard Branson, Duncan Bannatyne etc.) there are times when they went out on a limb and took a risk to make it big.

To an extent, owning and operating any business takes risk, determination and many leaps of faith. However you don’t have to do this alone.  In the course of my businesses I meet many start-up businesses who believe that if they aren’t alone and “doing it for themselves”, that they won’t be successful.

Over time this belief starts to evolve and some business owners will take on the services of a business coach, or attend networking events, or business “clubs”.   Many of my clients have told me very excitedly about what they are doing.

My answer to this question is simple.  You know WHAT you are doing, but who are you doing it with?  What I mean by this is, that it’s all fine and well to be attending certain events and business activities, but it means nothing if you don’t have quality people around you.

I strongly believe that every business owner should have at least two business mentors.  Who do you aspire to be like?  Who do you currently go to when you need advice on finance, business dilemmas, people issues and so on?

Put the right people around you.  One of my clients has a “life board”.  She hasn’t had an official conversation with these people – but has identified seven or eight business people who she knows and trusts.  Each person has invaluable support and information that she can draw upon.  Whatever the issue, be it people, finance – she goes to the person who she knows has the most experience in this area.

So my question to you this week is, who do you go to when you need advice?  Who CAN you go to and how can they help you to accelerate your business growth?

You don’t have to be alone in business and you most certainly don’t have to know it all.  You just need the right people around you.  Network and build your activity around this goal.    And in the words of Will Smith, people can’t expect to be part of your success if they can’t be there during your struggles.

Until next week

Richard Cooper – virtual office visionary

Follow me @holdeverything1

A message from richard Cooper – Treat me how I want to be treated, right?

Virtual Office - Customer Service Image

Treat your  customers how you would like to be treated.  That’s right isn’t it?  After all we all want to be treated well when we buy products and services from others.

I have always lived by this philosophy and found that I have been extremely successful in business as a result.   In my last blog I spoke about my Honeymoon in Thailand and the difference in the culture and approach that I experienced.

I began to think about their concept of customer service.  It was somehow different.  They treated my new wife and I exceptionally well but I wondered if they were treating us how THEY would like to be treated themselves.   From my observations, their culture and lifestyle wasn’t based on the same materialism that we take so seriously here.  So what was it that made their service different?

Then it dawned on me.  Some of the best companies I know all over the world DON’T treat their customers how they would like to be treated themselves.  They treat their clients how the CLIENT would like to be treated.   I felt special because I was treated in accordance with MY expectations not the perceptions of the person I was buying from.

I remember a long time ago – at least five years – at a conference hearing a speaker talk of this and to be honest, it went in one ear and out of the other.   After all I was providing great service and it was working.

What I now realise is that whilst my service was and is still one of the best in the virtual office industry, there are no limits to the way in which we can take our business to the next level by adopting the principle of treating the customer how THEY would like to be treated.

In your business, it’s likely that you will want to grow and build a company.  This will mean adding to your team of employees or, indeed, taking on your first member of staff.  How much simpler will it be to coach them to listen, empathise and treat the client how the client wants to be treated.

We are all different and the way that my team want to be treated as customers will often be very different to mine as will the expectations of our clients.  Therefore one of our company goals this year is to treat our clients just how THEY would like to be treated.

If you “get “this, then I know it’s something that you will see as amazing value to your business.  If you don’t it’s OK.  Sometimes these concepts take time.  Come back to this particular blog in around three months, it may be the right time for you then.   Remember I first heard this concept over five years ago.  That’s how long it’s taken me to understand the true value in this concept, and it was at a time when I least expected it.

As always if I can ever be of any help in relation to anything you read on my blogs then just contact me through this site.  I am happy to help you achieve your goals.

Have a great week.

Richard Cooper -Virtual Office Visionary

Follow me @holdeverything1

Don’t Jump!!

I’m guessing that this is something that more than one person said to Felix Baumgartner on more than one occasion before he made the supersonic jump and leapt into the history books.

So why did he do it?I mean, this was extreme.Speculation was rife in the media that he would explode, combust and be most likely to die doing this?

I read a really interesting article in the Guardiananswering some of these key questions about the jump and the effect on him.Questions about the effect on his body, through to whether he was single.(sorry ladies he isn’t!)The burning question now is what next for Felix?He says he is retiring now and going to fly a helicopter or something similar and help others.What a way to retire and what a way to bow out!

Seven years in the planning, with a number of issues and postponements along the way.WHY did he keep going?Was it the fact that even in the face of what many people said, he believed without a shadow of a doubt that he would do it?In order to achieve this success you would absolutely have to have cast iron faith in yourself and your ability.When Felix was in the capsule, and about to jump, at the end of the day it was just him.That final achievement was just him and his belief.

Next time you have a dilemma in business or life, it may be worth remembering this jump and how one man, when many said it couldn’t be done, went ahead and did it anyway.

What could you really achieve if you had absolute one hundred percent belief in yourself.Because at the end of the day, that leap to success can only be done byyou with absolute knowledge that you will land safely.No one else can do it for you. More importantly, no one else can stop you when you decide it’s your time to shine!

Have a great week.Until next time

Richard and the team @ Hold Everything

Follow us @holdeverything1

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You’ve got the words to change a nation

But you’re biting your tongue…..

These two lines are from the Emeli Sande track – “Read all about it.”  Overall the consensus is that this song is about being the real you?   What has this got to do with business?

Something that is really important to me is understanding what it MEANS to be a business person and identifying when I need to reassess my goals, vision and priorities.  I hope the following helps you whatever stage you are at with business, especially if you feel that something isn’t quite right or where it should be.

So why let your voice be tamed?

Firstly you need to be assertive:   Whether starting up, expanding or diversifying,  its really important to understand that everyone…. And I mean absolutely everyone will have an opinion.   Even those people who have never ever taken the step of owning a business will tell you their experiences.   The decision you have to make is 1) who to listen to and 2) Whether you compromise your vision.    Ask yourself are you biting your tongue for fear of speaking out for what you know you want?   In business you will need to believe in yourself implicitly and sometimes that has to be no matter what anyone thinks.

When did we all get so fearful?

 

Another question to ask yourself is whether you are fearless enough for your business.  Please note this is not a generalisation that you should be a bull in a china shop and know no fear, but more a point that you cannot let fear take you over in business.  It’s really important to “hold your ground” in business and not be afraid when the pressures on.

You’ve got the light to fight the shadows?

 

This leads back to my post on instinct.  When the chips are down and it seems like there is no way out, remember that you have the answer inside you.  The reason you are in the role you are is because you believed in yourself (if you’re employed, someone believed enough in you) that you could handle everything that came your way. Think about everything you have had to deal with so far in life, work and business.  You handled it didn’t you?   So when something happens, stay calm and think about who can help and support you through.  Go with your instincts, they’re rarely wrong.

 

Finally here’s the track.  Click here Grab a cuppa and take a listen.  What can you do differently to stay on the right track to realise your life goals and dreams.

Enjoy, and have a lovely week

Richard and the team at Hold Everything