Tag Archives: Customer Service

New Video About Our Great Range of Services.

hold everything video

We are delighted to show our new video which shows how Hold Everything can help a wide range of businesses enjoy the prestige the of central London business location.  Whether you are a freelancer working from home or a busy mum running her business around her childcare or a foreign company wanting a presence in the UK market, we have the solution.

 

The freelance community is huge and expanding rapidly as we move further  into a connected world.  There are independent financial advisers and web designers and PR consultants all working out of their homes or even a coffee shop – a ‘coffice’ – and they all need a prestigious address to put on their business cards and their letterheads.  Clients can also register their company address at 207 regent Street and use it to receive all their business correspondence.   We offer the possibility to rent a boardroom/meeting room at very reasonable prices.

hold everything client

Mother working in her home office

We also realise that women who need to combine a business life with childcare find that a virtual office is a great facility.  Here at Hold Everything we answer your phone calls and act as a professional face to your business persona.  Many of our female clients are successfully juggling the demands of motherhood with successful home-based work schedules whether as a creative or a business consultant and value the personalised support we can offer.

 

hold everything overseas clients

Last but by no means least, we are here to help overseas business owners and ex-patriots maintain a foot in the London business community with our virtual office packages which makes a top London contact address a realistic and inexpensive proposition.  The range of personalised business services we can offer you is limited only by your imagination.  We can handle routine business tasks and sort and forward mail according to your instructions.

We hope that this video created by the team at Zibadoo, will tell you more about Hold Everything in a friendly visual manner and that we will have the pleasure of welcoming you as a valued client.

Social Media – We Help you Get Up to Speed

 

Don’t know your Twitter from your Twiglets? Your Facebook from your Fat Face? Decidedly social media unsavvy? Well, read on. This one’s for you.

So you’ve heard about this magical thing called social media, and how you need to get on it, but don’t know where to start? And, really, you’re busy enough, got plenty of clients, so why bother? It just seems a bit unnecessary, to be honest.

Well, I’m here to tell you that it’s time to drag yourself – kicking and screaming, if need be – into the 21st century. It is 2017, after all.

Social media’s been around for a while now, and it looks like it’s here to stay. It may have begun humbly enough with Friends Reunited and MySpace. But it’s all grown up now, and they’ve finally found a way to commercialise it. So now it’s time for you to tap in and mine those massive databases of personal data for yourself.

And, while you might be currently happy with your generic four-line Yellow Pages ad, there will most likely come a time when that business dries up.

Not just a pretty face

Let’s look at the world’s most popular social media platform, Facebook, which celebrated its 14th birthday earlier this year. What began as a platform for Harvard College students to rate each other’s hotness, Facebook is now one of the internet’s most frequently visited websites. As at April 2017, there were 1.97 billion active Facebook users.[1] That’s a lot of eyeballs.

On the face of it (see what I did there?), Facebook might seem like a harmless way to while away the hours. But look a little more closely, and you might catch a glimpse of just how devious this platform really is.

Unlike traditional ways of getting to know your customers – you know, like, by actually talking to them – Facebook has done all the hard work for you. No, scratch that, Facebook’s users have done all the hard work for you. Registering for an account is just the beginning. Every time a user interacts with the site – “likes” a post, shares a post, likes a page, posts a picture, tags a friend – they are adding to their growing user profile. Over time, Facebook has built a massive database of users’ likes and dislikes. The information Facebook knows about its user base is staggering – and not slightly frightening.

And you can use this to your advantage. But how?

Getting to know your clients

Ask yourself this: how much do you know about your current customers? Their name? Maybe their post code? You might be able to guess their age, but you wouldn’t want to take a punt. At a stretch, you might know what team they barrack for, or what they did on the weekend. But that’s about it. Now think about all the personal information that users willingly share on Facebook and other social media platforms. It’s a wonder identity theft isn’t more prevalent.

Targeting your market

Perhaps you think your customers or target market aren’t using social media. If we take a closer look at Facebook’s demographics, however, we can see that a significant amount of people in each generation regularly use that social media platform.

social media

Figure 1 Source: Sprout Social

So you see, Facebook isn’t just for millennials, or boomers or grannies. Everyone’s on it.

So why aren’t you?

Fear of missing out

Remember those 1.97 billion pairs of eyeballs that aren’t seeing your business on Facebook? Well, guess what. They’re seeing your competitors instead. And they’re not just liking and following your competitors’ pages, they’re communicating with them as well.

And it’s not that one-way style of “communicating” synonymous with those old technologies of newspapers, radio and TV. Oh, no. It’s now two-way. A dialogue rather than a monologue.

But that’s not the only difference between social media and more traditional forms of communication and advertising. As you will see below, the advantages of social media can enable you to communicate with your clients and reach your target market in ways previously unheard of.

Advantages of using social media

Cost

Traditional forms of advertising, such as TV and radio, are often prohibitively expensive. Even mass marketing efforts like catalogues and letters incur some form of cost. By comparison, social media is inexpensive and often free. It has clearly levelled the playing field, removing many costly barriers to entry for smaller businesses, enabling them to compete with the big boys.

Time

In today’s digital age, who’s got the patience for long drawn-out production and printing times? It’s all about instant gratification. We live life on the fly, juggling multiple things at once, and we expect a response within seconds of asking the question. Social media enables users to connect with you instantly rather than having to wait on hold while listening to elevator muzak.

Reach

What a waste of time and energy it is targeting people who have no interest in your business. But this is exactly what more traditional forms of advertising do. This scattergun approach is expensive and ineffective. With social media, however, your efforts can be targeted with sniper-like precision.

Distribution

Think about the last time you received junk mail in the post. It’s called junk mail for a reason. Compare that to the way people share and disseminate promotions and offers on social media, often to the point where it goes viral.

Out with the old, in with the new(ish)

So faced with all the glaringly obvious advantages to being on social media, what’s stopping you? Sure, it can be scary to try something new for the first time. But the risks involved in launching your business on social media are relatively low, when compared to other more traditional forms of communication. It’s quite acceptable to dip your toe in and see if it gets bitten off. We dipped our toes a while ago and really enjoy it.  Follow us on twitter @holdeverything1

Let’s face it, if you’re not on social media, you may as well be invisible.

 

David Miller

 

Improving our structure, to improve your services

What are the three key factors when choosing a successful business solution? I believe they are:

·  Value for money

·  Ease of use

·  Business specific options

Bearing this in mind and with the aim of providing customised solutions for individual companies, we have looked at restructuring the key services we offer and we are excited to be able to introduce a number of clear business packages.

With a wide range of services available we can provide you with a prestigious London address from which to conduct your business, mail receiving and forwarding services, virtual office space, meeting room hire and a national and international low cost courier service along with other services designed to meet your specific business needs.

The introduction of our new packages will allow for you, the customer, to easily navigate through our choice of selected services which will be organised to help you find the optimal solution for your company. 
This new hassle free system will be ideal for young start-up companies. By selecting the most suitable package, it will allow you to immediately benefit from our low effort, high return services.

I know that image and reputation are key when you are starting a business, and can be essential to your long-term success. Our straightforward package options will enable you to instantaneously create a premium status for your business. This will give you theopportunity to build a credible reputation for the company and in turn, gain a competitive advantage over industry rivals.

In addition to restructuring our existing services, Hold Everything has recently teamed up with a number of leading service providers. These new partnerships have opened doors to allow us to offer even more services which will feature in our tailored business packages.

new website mac

Getting our on-line, in line

 

To complement our updated offerings I have decided to use this opportunity to make both aesthetic and functional improvements to the current website. 
As well as improving the overall look of the website, the new design will aim to maximise:

·  User Experience

·  Accessibility

·  Engagement

I feel that it is essential for the website to accurately represent the modern and progressive business services Hold Everything offers.

Whilst our vision and brand values have never changed, we are constantly working to improve the services we can offer your business. The website revamp will reflect this, with a clear, contemporary layout and a focus on optimising the user experience to allow you to easily navigate through and explore our new and existing services.

A message from richard Cooper – Treat me how I want to be treated, right?

Virtual Office - Customer Service Image

Treat your  customers how you would like to be treated.  That’s right isn’t it?  After all we all want to be treated well when we buy products and services from others.

I have always lived by this philosophy and found that I have been extremely successful in business as a result.   In my last blog I spoke about my Honeymoon in Thailand and the difference in the culture and approach that I experienced.

I began to think about their concept of customer service.  It was somehow different.  They treated my new wife and I exceptionally well but I wondered if they were treating us how THEY would like to be treated themselves.   From my observations, their culture and lifestyle wasn’t based on the same materialism that we take so seriously here.  So what was it that made their service different?

Then it dawned on me.  Some of the best companies I know all over the world DON’T treat their customers how they would like to be treated themselves.  They treat their clients how the CLIENT would like to be treated.   I felt special because I was treated in accordance with MY expectations not the perceptions of the person I was buying from.

I remember a long time ago – at least five years – at a conference hearing a speaker talk of this and to be honest, it went in one ear and out of the other.   After all I was providing great service and it was working.

What I now realise is that whilst my service was and is still one of the best in the virtual office industry, there are no limits to the way in which we can take our business to the next level by adopting the principle of treating the customer how THEY would like to be treated.

In your business, it’s likely that you will want to grow and build a company.  This will mean adding to your team of employees or, indeed, taking on your first member of staff.  How much simpler will it be to coach them to listen, empathise and treat the client how the client wants to be treated.

We are all different and the way that my team want to be treated as customers will often be very different to mine as will the expectations of our clients.  Therefore one of our company goals this year is to treat our clients just how THEY would like to be treated.

If you “get “this, then I know it’s something that you will see as amazing value to your business.  If you don’t it’s OK.  Sometimes these concepts take time.  Come back to this particular blog in around three months, it may be the right time for you then.   Remember I first heard this concept over five years ago.  That’s how long it’s taken me to understand the true value in this concept, and it was at a time when I least expected it.

As always if I can ever be of any help in relation to anything you read on my blogs then just contact me through this site.  I am happy to help you achieve your goals.

Have a great week.

Richard Cooper -Virtual Office Visionary

Follow me @holdeverything1

Happy New Year from Richard Cooper….

I hope you had an amazing festive season.

As we begin a new year I am pleased to announce (for anyone who doesn’t know) that I married in December.   A day I will remember for the rest of my life.

It’s fair to say that in the run up to the big day, there was a huge amount to plan and it was a very stressful time for both of us and even our families.   But the day went perfectly, and we enjoyed an amazing honeymoon in Thailand.  For anyone who hasn’t visited Thailand, I highly recommend it.

The thing about being on a break is that I usually have my best business ideas when I finally stop to relax.  This break was no different, but that isn’t what I want to share today.

What I found in Thailand was an extremely service orientated culture.   Nothing was too much trouble. There wasn’t one person I met who didn’t go out of their way to make sure my break was the very best it can be.    The people I met weren’t cash rich or money orientated which surprised me even more.  I spent a lot of time thinking about how they do this, because it looked so effortless.      I really wondered how they managed this balance, and genuinely meant their kindness.

I met  with one of my suppliers on my return and was explaining this to her.  I asked her if she had any ideas as to how such a calm outlook on life, and business could be achieved, even when it was clear that in some areas, they lead a life that some of us would look at and consider very simple, possibly even underprivileged.    She looked at me and said “Maybe they don’t sweat the small stuff – and you know, it’s ALL small stuff”.

Asking where on earth she got this phrase from, she shared that she had read a book entitled exactly that.  “Don’t sweat the small stuff – and it’s all small stuff”. By Richard Carlson. I have now started to read this book.

It’s based on simple ways to stop the little things taking over your life.  My supplier was right.  The people I was privileged to meet didn’t sweat the small stuff!  They didn’t “sweat” anything!  They seemed to have this understanding that life is more than profit, money, and stress. Ironically they had a profitable life as a result.  The culture, the relaxed atmosphere and the impeccable service was perfectly balanced.

My goal for 2013 is to learn from the Thai culture and build this into my business. I truly believe that business can profit and also be laid back.  If you had told me this before I went on honeymoon I would never have believed you.  Now I can see the vision.   How about you?

 

Read this book, enjoy and make your business better for it.

Happy New Year

 

From Richard Cooper – virtual office visionary

Follow me @holdeverything1