FAQ
Provided by
Hold Everything
Over 30 years of virtual office experience
We hope to be able to answer any questions that you might have below, but please feel free to contact us with any other queries that you may have on: 020 7580 4242
How often is my mail forwarded?
On the set up of your Hold Everything virtual office mail forwarding account, you are able to decide how and when your mail is forwarded to you. Depending on the volume and the urgency of post you can choose to have mail forwarded daily, weekly or monthly. If you have specific requirements we can adapt this arrangement to meet your personal requirements.
Do you send us the junk mail?
Your Hold Everything mail forwarding service account will be set up to remove obvious junk mail such as catalogues, promotional material and directories. Hold Everything will endeavour to make sure this is effective; however, we are not to know what may NOT be junk mail to you, without your guidance. If you subscribe for a particular trade magazine or order a regular publication please let us know so that we may ensure this is mail is forwarded to you.
How is my mail forwarding costs calculated?
The Hold Everything mail forwarding service costs are calculated according to the size and weight of the mail to be forwarded. All mail forwarded is dispatched and charged at the Royal Mail postage tariff, with the addition of a small handling charged applied. The mail forwarding charges are deducted from your deposit account which will have been set up when your account is created. We deliver the mail that is being forwarded by us to the local post office. It is not placed in a post office letter box.
Do you answer my calls in my company name?
Yes. The Hold Everything telephone answering service will answer all of your calls as per your specific instructions.
What happens after you answer my calls?
As part of your Hold Everything telephone answering service we will adapt the handling of calls to suit your personal preference and specific instructions. If you would prefer we can take a message and either email or text you the relevant information. Should you choose to have calls re-routed to yourself or a member of your staff, we can provide that facility also. Hold Everything are flexible to your specific needs
What happens out of office hours?
When your telephone answering service is set up we will ascertain from you how you would prefer these calls to be dealt with. You may wish to have the calls diverted directly to your phone out of hours, or to a voicemail box. Hold Everything can provide whatever is your personal preference.
How quickly can I have my number?
Typically the Hold Everything telephone answering service can be up and running within 24 hours, sometimes less.
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