Over the past 2 weeks we have been looking at various aspects of office life in our weekly news report on our YouTube channel. It led me to thinking about how the results of different surveys could in some way be connected in the way human resources function in small businesses today. In a video report the other week we looked at poor practices in ‘Onboarding’ for new employees. Onboarding is the process of getting new hires adjusted to the social and performance aspects of their new jobs quickly and smoothly. It is the process through which new hires learn the attitudes, knowledge, skills, and behaviours required to function effectively within an organisation.
Studies have indicated that many companies fail at the very first step in onboarding process by not following up after the job offer has been made and accepted. The jobs market is quite competitive at the moment so if a company does manage to find the talent they need and spend time and money doing so they should make the new sign up feel a part of the company culture as quickly as possible. Often this does not happen and HR departments sit hopefully waiting for the new employee to turn up on the day specified without any problems at all. Then they are shocked to find that he/she has been pilfered away by a competitor before they even arrive for their first morning. Even if the employee does turn up, many companies make a hash of the whole integration procedure leaving the employee feeling unwanted/neglected or just downright confused over their role in the organisation. This can waste a lot of money and put the HR department back to square one.
This brings me to my second point which we outline in our latest news report. Here we look at a survey where more than half UK employees remain stuck at their desks through the lunch hour. Some of them, certainly, are enjoying social media or reading the news but the majority are simply working when they should be stretching their legs and getting nourishing food to activate their brains for the second half of the day.
You only have to contrast this with way companies such as Google or Facebook treat their employees. You can see the sorts of companies that top the list in Glassdoors list of best companies to work for. Google, Facebook, Anglian Water etc.. you can be certain that thesae companies are absolutely brilliant at onboarding new recruits and making them feel at home from the moment the job offer is accepted. Google is famous for its great catering and recreation facilities – this is a business strategy designed to entice and retain worthwhile talent. Whilst it is not always possible for a small company to provide ‘Google’ style facilities I am certain that a small move in this direction could pay enormous dividends in staff loyalty and efficiency.