How do you manage your teams as a business owner or leader?
I will guess that you are in your current position because you are efficient, good at what you do and have a degree of success in your industry?
Do you manage people the same way? Is that the right way? Where am I going with this? Well, I have had an increasing number of conversations from people starting up in business who have left “jobs” because of overbearing and “stuff based” management.
What I mean by “stuff based” is that we seem to be going back to the era of the Yuppies in the 80’ ( who remembers that term? ) – sharp, money motivated managers who have a background in how to manage property, buildings and items, but don’t really have the people skills to manage a diverse range of people.
How do you identify someone like this? In my experience, they usually manage buildings, telecommunications, ordering and facilities, with the graze and ease of a true professional. Their conversations with people will start with “I know” , and they may be dismissive of staff feelings, interrupt with their “position”. In short great managers of “stuff” but dismissive of people.
Considering the alternative may be scary to some bosses and companies however. Someone who doesn’t have great technical skill in running their business but who works on an intuitive level? Gets involved with staff issues, and is much more of a people person. Surely this would be a nightmare, as nothing would get done effectively and there would be so much to train and teach?
I personally believe that if you need someone in your business with people skills, you can have the best “stuff manager” in the world but you will struggle to develop their tact and diplomacy skills. They won’t see emotion how their staff do and most likely wont care either! However if you have someone with the right “people skills” you can show them how “stuff” works. There are manuals for that.
In my businesses there I times when I have to “tell” my team “stuff”. It isn’t negotiable and has to be done – such as legal compliance. However where I can I am learning that the people are the most important asset to my business. Fobbing them off, being fake and trying to be their best friend will never work if it’s not genuine and meant. It’s the most dangerous form of management and one thing is for sure, it WILL end in a mess.
So my message this week is: If you have the right people person, they will pick up the facts as they learn. Remember people are not facilities, they have feelings which whilst you don’t HAVE to account for, a good manager will always consider. And finally, never ever try to take someone’s dignity, it means nothing to you but will mean everything to them.
Until next time
Richard Cooper – Virtual Office Visionary
Follow me @holdeverything1