Category Archives: W1 postcode

Client Appreciation

At Hold Everything, the virtual office company based on London’s prestigious Regent Street  we believe a ‘Thank you’ is always nice to say to those who are loyal and recommend our services.

These two words are always thrown around throughout the day, but this can be extremely influential on your clients especially in business. By showing client appreciation this helps to improve not just your working relationships but can increase client loyalty and client retention.

It is crucial to focus on your client retention as it is estimated that increasing retention rates by 5% can increase profits by 25%-95%. A key ingredient to achieving client retention is by showing appreciation to your clients which effectively means letting them know how grateful you are for their devotion to your services.

Appreciation Strategy

To implement your customer appreciation strategy, you must have all client details in one place- a CRM system which is a basically your customer database is foundation for all your further actions.

See a previous blog here about CRM https://www.hold-everything.com/benefits-using-crm-system/. The CRM system can track and record all interactions you have with your clients and can help identify their needs and behavior towards your service. Below we have put together four easy ways to show your clients how much you appreciate them:

  1. Promote your client’s business

A lot of time goes into building your own business and promoting it, but by promoting your clients along with yours can help build loyalty and create a positive performance from your clients. For example, on your website you can have a page that illustrates some your client’s profiles and how you are both benefiting from your client relationship. If you have a newsletter/use social media, you can share customer success stories, not only will your clients appreciate this personal touch, but perspective clients will be able to see how much you are more then a supplier, you are a partner and you are thankful for your clients.

  1. Contact your clients on a regular basis

A common issue is that businesses tend to forget their client once the deal is made and the contract is signed, its all about the next sale? Wrong!

You want to achieve customer loyalty as this is what gets the client coming back and re-signing for another year/buying more products (whatever your business sells), if you want your client to return you need to give them a good reason to do so. Keeping up that business – client relationship takes work and dedication so by sending out regular newsletters, updating your social media, advertising offers and day to day communication e.g. follow up emails to phone calls, can really help enhance your clients experience with your company.

  1. That VIP treatment

We all love a bit of VIP treatment so when it comes to appealing to your clients needs make them feel valued and special. Reward your clients with exclusive offers by personal email invitation, this allows your client to feel appreciated as you are wanting to give them access to these great deals before others. By doing this you are brining an element of personal care which is clever and effective tactic to improve client’s lifetime with you.

  1. Loyalty / discount cards

Offering a loyalty or discount card will always be taken as fantastic customer loyalty.

Whether it’s a free coffee from the local coffee shop after buying 10 already or a voucher to spend after spending a certain amount or a student discount offered, everyone loves the fact they got something from their favourite place to spend money.

Its proved that if you have a choice of coffee shops, the one offering a possible free coffee eventually will always get the business over the coffee shop that doesn’t. By going regularly to the same branded supermarket you know one day a voucher will appear or your card in your purse/wallet will one day give you some money off.

Buying the same make up from a major chemist brand will earn you points on your card compared to buying it from a concession in a major departmental store.

In conclusion all in all you want to keep your clients happy, making them feel and know that you care and value them. By taking care of your customers in turn they will take care of your business.

How to Survive A Hangover at Work?

At Hold Everything, the virtual office company based on London’s prestigious Regent Street  we are in the heart of London’s thriving social scene, with Soho only a few steps away, trendy Mayfair behind the office and the City a short ride away on the train – seeing the end of day drinkers spilling onto the pavements is a daily event.

Many drink late into the night, wrapping up maybe some business deals or just enjoying colleagues outside of the working environment. But how many go into work hungover.

According to a daily mail report back in 2010, over half a million people are hungover at work each day , has the number increased in the past 9 years?

 

We have all been there, getting drunk on a school night but the question is how do you deal with a hangover the next day when you’re expected to be a functioning adult with responsibilities and a job to do? You could call in sick, but that doesn’t look great on your part, especially if your colleagues know you were out late (because perhaps they were with you at happy hour too), or your boss follows you on social media platforms or you could just do your best to pull yourself together and get yourself to the office.

The latter may seem near impossible but thousands of us have been there and done it, so fear not I have put together a guide for you for surviving your work day.

Tip No.1 – Survival of the commute

Ensure you bring a big bottle of water to hydrate you during your commute, especially if you take public transportation to work and make sure you have your headphones so you can listen to music, this can help distract you from feeling nauseas, in fact it is proven that listening to your favourite songs can help to relive that sick feeling and a number of studies claim that music can improve your mood, reduce stress and decrease anxiety all symptoms of which a hungover can provide you with!

If you drive to work you should reconsider and grab a taxi, the effects of alcohol the next day can weaken your cognition, which results in hungover/drunk driving this is illegal – so please grab a ride from a friend or family member, go on public transport or as mentioned take taxi this is so much safer and LEGAL.

Tip No.2 – Staying awake in that morning meeting

Right you’ve made it into the office – the lights are particularly bright this morning worsening your headache and everyone and everything seems nosier then usual and to make it worse you have a morning meeting to attend, you ask yourself how am I going to get through this?!

In a hungover state it is quite difficult to be positive but remember whether your hungover or not research suggests most people dread early morning meetings, so you are not alone. So, to get through this chore, stick it out find solace in knowing you’re not alone in wishing you were any place else where, bring your notepad and a pen to jot down notes that your hungover memory won’t remember.

Tip No.3 – Keep focused with food

 

OK, you’ve made it through the meeting but now you have another seven hours or so ahead of you. You need to eat a hearty breakfast to help get your brain back working so unfortunately a greasy fry up or McDonald’s is off the cards (sorry!). A few foods that can help that hangover:

1.Banana Smoothie/Fruit Smoothie/Vegetable Smoothie – packed with nutrients to help you feel replenished.

2.Bacon and Egg sandwich – a variation of a fry up – the bacon and eggs will help to kick start your metabolism for the day and the vitamin B in the bread will help to boost your energy, this will also fill you up.

3.So, we ruled out the McDonald’s breakfast, but I get it who wants to eat healthy when you’re hungover, a compromise on this is French toast with honey and any nutritious type of topping such as avocado/bacon etc. Did you know the honey helps to break down any alcohol left in your system and one study found that in 50 adults honey increased the rate of alcohol eliminate by up to 32.4 percent!

4.Make sure you are keeping yourself hydrated, drink water and lots of it.

Tip No.4 – Making it past lunch time

Congratulations you made it through the morning its now lunch time. Take yourself on a walk to get some fresh air, and make sure you have lunch.

Once again, you’re probably going to want to have an unhealthy lunch or even get to the point in your hangover where you feel like you can’t eat but eating your greens can really help replenish tons of nutrients, have a vitamin packed wrap or sandwich that is going to help fight your hangover. Include a fruit salad into your lunch, all fruit has a high-water content which will help re-hydrate your body (especially watermelon).

Finally – the home stretch  

Once lunch time is over you only have a few hours left of the day – however this may feel like the toughest time of the day to survive, your exhausted and just want your bed, you are also probably counting down the clock. Stop looking at clock it won’t make time go faster so make yourself a coffee and have a mid-afternoon snack with some sugar to help raise those energy levels.

Do what you can to remain productive but If you can’t focus on your work get on with some simple tasks such as tiding your desk/ responding to those emails that have been cluttering your inbox, occupy yourself with small jobs that will pass the time and make tomorrow easier for yourself otherwise by trying to proceed with high importance tasks in an unfocused state will risk your performance.

So in conclusion, as an employee think before your drink too much knowing you have work the next day, or make sure you use this survival guide to get through your hungover work day.

Squatters

At Hold Everything, the virtual office company based on London’s prestigious Regent Street we covered the almost a year old GPDR rules and how as an industry we take our KYC checks extremely seriously by requesting and obtaining certain documents on our clients to ensure we help to prevent any fraudulent movements. ALL customers of a virtual office are subject to rigorous security checks when opening a service at a virtual office- these are similar to opening a bank account. This may sound quite dramatic but as discussed in last week’s blog it is to protect you as a client and you as a consumer.

‘‘The most important thing is to know who you’re working with and who’s using yours services’’- Simon Cowie, Chairman of Mail Boxes Etc

This week we are addressing another industry issue.

Squatting

Squatting is the action of occupying an abandoned or unoccupied area of land or a building, usually residential,[1] that the squatter does not own, rent or otherwise have lawful permission to use.

In the virtual office industry the term squatting is used when either a person or companies or in fact any organisations displays or uses our address without having paid for the service, or sometimes after their services have expired.

So where is our address showing?

Our address is used on a number of different mediums, such as Google, Companies House, HMRC registers, and local directories as well as displayed on their correspondence materials such as websites, business cards, and letterheads etc.

How do we establish their squatting?

We only establish whether a company or person is squatting at our address after normally receipt of mail. We cross check the name using our CRM System to check they are an active account.

Occasionally we receive a visitor at the office enquiring about a company and after checking the relevant website can then investigate if we don’t know of their existence.

What do we do about it?

At Hold Everything one of London’s leading virtual office providers we are determined to prevent fraudsters and squatters who use our services for illegal purposes or without our consent. We take a number of procedures and steps to attain the companies who are ‘squatting’ at our address and have all details of theirs documented to ensure we follow and chase leads on their movements.

We regularly communicate with Companies House advising them of the situation and they in turn have systems in place to assist with the industry situation. Furthermore we search the internet for connections to any individuals whom we can connect to the company using search systems such as 192.com, LinkedIn, Facebook, Twitter and any other social network.

Consequences of squatting

If a person or company is displaying our address to squatter at, obviously we will not to able to forward to them the relevant communication from any source including government letters from HMRC or Companies House. After a lengthy period of usage and due to nonattendance to those time sensitive letters from organisations such as Companies House systems are instigated by the Registrar of Companies for England & Wales which will eventually result in Companies House ordering a compulsory strike off.

The strike off request is then published in The Gazette; this is then recorded on the company register as a First Gazette notice. Once published anyone can object to the application or else the company will be eventually struck off the register, assuming no one objects the company will go into dissolution which takes at least three months to officially dissolve – depending on the size of the company.

So if you think you will use our or any other virtual office address to squat at – think again, the industry talks to one another and names are circulated around.

Will My Data Be Safe With a Virtual Office?

At Hold Everything, the virtual office company based on London’s prestigious Regent Street we have a dedicated team attending to the compliance around a mailing address.  Before we go into Virtual Offices and all the data that is needed to set up a service at one, let’s take a step back to make sure you understand what a virtual office is.

Simply put, virtual office services are a more affordable solution for small businesses and self-employed individuals and a virtual office can provide a prominent business address, may have facilities available to you, such as meeting room space or office space when required, without having to pay costs of a lease, utility bills, equipment and staff wages associated with traditional serviced offices.

There are many of virtual office providers across the UK, and they offer a range of services to various business owners.

For example at Hold Everything, our Virtual Office solutions are specialised in giving your business the professional edge, allowing you to gain new business, beat competitors and give off a more prestigious image. Having a Virtual Office on London’s Regent Street exudes the height of professionalism and ensures your business looks established and trustworthy. Whether you are a small business looking to improve your image by having an impressive London address, a start up wanting to be taken seriously or an established company looking to reduce costs by cutting overheads on office rent, we have the friendly professional virtual office service to provide everything you need.

We cater to a variety of business sectors from all over the globe and are the longest established Virtual Office on Central London’s Regent Street, W1. Our clients choose us because a Virtual Office affords them a number of advantages over their competitors;

  • Impressive image through a London address
  • Low cost
  • Flexible Meeting Space
  • Complete Virtual office solution

Have a look at our packages www.hold-everything.com.

With the rapid advances in technology this has produced a huge range of opportunities for businesses all over the world. Companies are able to accumulate information to create data-driven strategies that can really help increase their chances of success. But with as with many advantages come’s disadvantages, as data becomes more crucial to company processes the chance of having a data breach has now transpired as one of the today’s top business risks.

This is presented in the UK Governments Cyber Security Breaches Survey of 2018. It shows 74% of the countries company owners now say that cyber security risk is a top priority. This isn’t surprising as 43% of UK businesses have experienced a data security breach or a cyber-attack in the last 12 months.

Despite having this heightened sense of awareness concerning the importance of data security in business, still there is a vast proportion of UK companies that are still unprepared. In 2017, the average cost of a data breach for a large UK business was £22,300. Meanwhile, medium-sized businesses lost an average of £16,100 per attack, while small businesses lost an average of £3,100.

Although this may not sound a lot to some business owners, but to a small company this could make or break their success rate. Luckily there are many of steps small businesses and big can take to prevent a data breach especially when working with a virtual office provider.

What information do I need to give to a Virtual Office provider?

People use virtual office services for many reasons, and as part of those services you will need to supply a certain amount of documents and data on yourself and your company to finalise any contract agreement. By providing the requested documents by your provider it ensures we are supporting HMRC’s anti money laundering laws, the London Local authority Act and acting in both our clients and their clients best interest.

Our clients at Hold Everything are also possible customers of other Hold Everything clients. To this effect we treat every client the same, requesting the same documents, so protecting our clients against another client selling goods or services that may result in a complaint to trading standard.

By ensuring we treat everyone the same, should Trading Standards or HMRC need to know about a client trading incorrectly, we can support the enquiry to the highest level.

So what data do we request?

This personal data we request are documents such as:

  • Coloured certified Proof of ID
  • Proof of home address
  • Proof of trading address
  • Copy of Certificate of Incorporation
  • National insurance number
  • Email address, contact number, DOB, payment details

Why do we need so many documents? Like many other business service providers, Hold everything is legally required by the HMRC Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements to obtain the above documents for all customers who use our services. We do not need to/will never use your data anything else.

Storing Your Data

So you want to know how your data is stored and used, and the main issue, is your data secure? In May 2018, the EU legislated a rule that changed the ways in which companies in the UK are allowed to collect, process and store data- General Data Protection Regulation (GDPR).

GDPR places the duty on companies whom need to store or process data, on how to keep their customer data safe, if not done this is can result in fines for the company. So with that in mind your virtual office provider will have implemented measures to ensure their customer data is protected as under the GDPR rules and regulations all virtual office providers in the UK are required to undergo a risk analysis and policies, with measures to identify and avoid data security risks.

In most virtual office companies there should be a designated job role – Compliance Officer, they are responsible for overseeing GDPR compliance and making sure the data is up to date on the client and 100% secure at all times. This person will most likely be your first point of contact with the virtual office provider as they will need your KYC to set your service up.

It’s important to emphasise that no matter how many precautions your virtual officer provider takes it is impossible to guarantee total data security at all times. Cyber criminals/fraudsters are always developing new tactics to hack a secure firewall or data protection system, that’s why improvements must be constantly made to maximise your company’s data protection measures.  It is also essential to that these risks are present in companies and industries not just virtual office providers.

More important still, if you are a business owner you must also take the right precautions to warrant that your data and the data of your customers are kept as safe as possible. With all this in place you should be able to move forward with your business and put your focus on your potential business success and goals.

 

 

 

The Power of Our Address

At Hold Everything, the virtual office company based on London’s prestigious Regent Street, we are advised frequently by our clients that the power of our address hold immense benefit to their products and services.

For many companies, small or large, having a Central London postal address holds great value. But you’ll pay a hefty price and expensive over heads to acquire one, hidden costs that are not considered like business rates can make or break the decision. That’s why using a Virtual Office that provides a Central London postcode like ours at Hold Everything can give you exactly what you require.

 

First and Lasting Impressions

The location of your business is extremely important when it comes to impressing clients and potential business leads. For international clients, London is a massive but to be based on one of the best known roads will carry the assurance to the customer that the company they are working with are reputable

London is a global city and as the UK’s capital city it is in the focus of world’s biggest economies along with being home to number of major Multi-national Corporations, worldwide brands and entrepreneurs. By acquiring an ‘office’ in Central London it can offer you many advantages such as:

  • Credibility – if you are looking at the address of a business and it provides a London address, immediately there are suggestions of wealth and business expertise.
  • Prestige and perception- the prestige of the address betrays the perception of the business so when someone sees a London postcode they happen to trust it more and it is looked upon more highly as London destinations are serious and significant.

 

Using a Virtual Office, offers more than just an address to use; it comes with many other perks that can help you build your business and achieve its full potential. London is a key place for start-ups and by starting with the use of a London address it is the right sort of climate to help create your success, and for growing businesses who want to base themselves in the capital but still working to establish their company. By choosing to use our W1 address we offer services that help support your ambitions and ideas such as;

  • Our meeting room hire, which will allow you the use of professional space to hold meetings with clients and give the illusion this, is your physical office.
  • A London telephone number- You can enjoy the ‘0207’ telephone code without having to pay for large physical overheads.
  • Telephone answering service will create a strong, professional business aura.

All in all businesses will not be made or broken by the address it chooses, but by choosing to use a London postcode it has seen great advantages and it can defiantly help to get people through the door and make an impact on your potential customers and clients.

Robert Hicks of SendIt Express who uses Hold Everything as his registered office and base for his International Courier business said, “Having the whole of London available to me through my Regent Street address is a vast help in getting through the door, being central helps with meetings and carries weight and assurance for us as a company”

Richard Cooper of Hold Everything is regularly advised by clients that they have secured contracts some worth thousands of pounds that maybe they wouldn’t have if their company stationary didn’t say Regent Street.

So we ask, does the Power of YOUR address give you that respectability, presence and secure the emotion of you have the best address?