Tag Archives: London Address

Virtual Office? Yes, Our Moment Has Come.

virtual offiice concept

We have all heard the expression that ‘destiny can tap you on the shoulder’.  Well, here at Hold Everything virtual office we are feeling that tap right now.  If anything changes from our Corona Virus lockdown it will be the concept of what an office is and whether it needs to be an actual space we travel to every day often for several hours at a time.   Rod Liddle, the leading Sunday Times columnist has a fine knack for sensing trends, listen to what he has to say.. ‘

What on earth is the point of the office any more?

They had a use once, these desolate areas of parched pot plants and plywood cubicles, patrolled by willy-waving middle managers forever calling fatuous meetings, often involving PowerPoint presentations, in order to ameliorate their own crushing insecurities — but, surely, no longer.

If, instead of the elderly, we could pin the notice “do not resuscitate” on the door of almost every office in the land, we would be an immediately better, happier and more profitable place for big business, employees and society in general. There is almost no downside. Abolish the office, everybody gains.

virtual office at home

Liddle continues to make several important points:

Home-working (or co-working) employees are considerably more productive than those who work in the office.

An American workplace survey showed that the more workers were out of the office, the more innovative and successful the company.

A Swedish study suggested that people who commute more than 45 minutes a day each way were 40% more likely to divorce.

Liddle makes many other points in his diatribe against the traditional office environment, but he also makes a quite brilliant suggestion that the discarded office premises could be converted into dwellings to solve our burgeoning housing shortage.  He sees apartments coming out from old office space as the riverside landscape was transformed by warehouses becoming loft apartments.

Philip Johnston writing in the Telegraph sees the trend but feels the transformation depends on a robust internet structure.

Will home working prove to be a temporary expedient or will it usher in an entirely new way of working for millions, fulfilling the early promise offered by the internet? The arrival of 5G with its greater opportunities for streaming, video conferencing and the rest should make remote working much more feasible.”

vitual office in action

I believe  that we are well on the way to creating a sustainable digital structure that will allow companies to gradually abandon an expensive and utilised office space in a central location and move elegantly to distant working whilst keeping a traditional central business address with the facilities of a virtual office such as Hold Everything.   Imagine, you have an address for receiving your business mail which can be speedily forwarded to you wherever you are in the world. This address will be on London’s most well known road, Regent Street for as little as £24.00 a month, no more than a 2 minute stroll to Oxford Circus and near Apple & Hamley’s, so that you have a legitimate,  prestigious address.   The mail can also be opened and ‘actioned’ on your instructions by a skilled, discreet secretarial team.  Should you wish to actually meet a client at the office a luxurious boardroom awaits you at an hourly or daily rate.

Your central London landline rings, it is answered by a skilled receptionist and the call is either passed to you at your current location or a message is taken and transmitted on to you.   For years many businesses have been wondering about the reality and practicality of working remotely and abandoning paradigms from the 1980’s.  Now, at a stroke, Coronavirus has reset the business world. We know there can be no turning back.  A central London virtual office is your solution and we are there to fulfil our destiny.

How to Get New Hires Up and Running Smoothly.

recruitment and onboarding

onboarding staff

I am sure we all remember the first few days and weeks at a new job.  You wander in in the morning and you feel insecure and a bit lost.  Every company, however small, has its customs and its way of doing things.  Some of this might be detailed in bumf given you by human resources but a lot you have to learn ‘on the job’.  management consultants and business gurus have realised that if a new hire is ‘onboarded’ in a haphazard manner they are more likely to vanish quite quickly wasting all the time, money and energy to recruit them in the first place.  So it is obvious to pay attention to tips and tricks that help a new employee become part of the team and forge a long relationship with your company.

Visit the Local Cafe Nero Together

We live in a vibrant coffee culture and we are surrounded by chains of friendly, inviting coffee shops.  During a new hire’s first few weeks with your company,try to have them go for coffee with their new colleagues. This works especially well with SME’s, where relationships are vital. Relaxing with a coffee away from the office setting helps to take some stress off, letting a new employee chat freely and get to know your staff in a low-pressure setting.

Get the Team Together Early On.

Once a new employee has gone through standard  orientation sessions and completed obligatory paperwork you should sit them down with different teams so that each member can introduce themselves and explain how they contribute.  This is a handy strategy in organisations with inter-relating work groups.New employees can simultaneously know who is who and gain an understanding of how each group works internally, as well as the overall function of the business.

Break Bread and Do Some Small Talk

employees chat oiver lunch

 

Lunch can be a very bonding personnel experience.  Outside from the workplace a new employee can open up about their ideas and their aspirations.  Management can also gauge how staff are likely to operate together smoothly and maybe even iron out some possible problems areas before they arise.   In a sales environment where a new employee is going to be socialising with clients and prospects it is useful to check that they handle themselves comfortably in restaurant or bar environments.  Here at Hold Everything we deal a lot with sales people who are out on the road meeting customers and being the face of the company they represent.

Invest in Company Gifts

Give new employees something that they can associate with their new company, maybe some sort of gear or clothing that features company branding. If there’s a special laptop case or coffee mug that all employees use, make sure the new guy gets it. A cheap company ballpoint won’t cut the mustard.  you want something that they will be proud to use and display . You don’t need to go the whole hog and give a company branded Rolex like many Arab state  rulers do to their entourage but a mid-range company branded wallet would be perfect.

Introduce them to the ‘head honcho’

Onboarding should come from the top down.. Arrange for the CEO to meet with the new employee and welcome them personally to the company.  Then, when someone asks them if they ever met the boss they can answer in the affirmative and give a more positive spin to the corporation.

Give them some immediate goals

Don’t put off too long before letting recruits get started in their new jobs. Give new team members some actual projects to work on and targets to meet. It doesn’t matter if these are smaller projects or part of a training program, new recruits will feel more active and productive if they have something concrete to do from the first day. It will also let you evaluate a new hire early on so that you can make any necessary adjustments to their business skills and methods.

If you put some work into your onboarding process you will benefit by not losing valuable staff through neglect.   Being part of a team is very important to keeping staff working well within the family.  In towns like London where there is intense competition to recruit the best staff it is in your best interest to let them see they have a great future amongst a welcoming and helpful team.   This is even more important when staff are often working at distance for much of the time either at home or at a virtual office. So the start of their involvement with company is crucial.

 

 

Re-energise Your Small Business to Stop it Going ‘Stale’

Even the most exciting business idea can start to get a bit stale over the course of time so in this short article we will make suggestions to pump new energy into your creation.

It might sound obvious but technology is constantly advancing.  What was cutting edge 2 years ago is outdated now.  As the saying goes ‘if it in stock its out of date’. So, have a look at the computers you are using and see if you can buy a faster newer more efficient model, hopefully your software is cloud-based SAS which constantly updates.  If it is loaded on the machine itself check for latest versions.  New advances in tech can change the way you do things, usually for the better.  Maybe you have new staff who haven’t fully learnt to make the most of your software, so make them take time to do tutorials that come as standard with all software products.

Have a good ‘spring clean’ clear your desks and filing cabinets from dated or useless paperwork, use the paper shredder you bought but rarely used.  Be ruthless on clearing waste and give yourself a nice fresh work environment to recharge your creativity.  Choose a quiet moment and sit in your office chair and dream.  Dream big and visualise the path you need to take to fulfil your dreams.   Be realistic, set stages to your success that you can tick off as you accomplish them.

Maybe you realise that in order to reach your dreams more effectively you need to gain new skills.  To obtain a position of respect in your niche you might need to network more, maybe learn how to speak at conferences, perhaps promote your ideas via podcast.  these are skills you can learn and its worth doing it.  You must also learn how to delegate tasks, that is why you have a team.  You cannot do everything yourself, you are the creative spark in your business, let others get down and dirty with the fiddly admin and research.

So take a look at our video and gain insight into your personal business development.  Remember you can always talk with us at Hold Everything, we have decades of experience in helping a business grow and we can take a lot of the routine work off your shoulders.

Our Virtual Office News Report Hits a Milestone ’50’

We are very excited that our weekly news report on our Youtube channel has reached #50.  If you have yet to check it out then you should visit our channel

and bookmark it.  This week, for example, we are looking at an amazing new payday app called ‘Wagestream‘  which is backed by Bill gates and Jeff Bezos.  You might not be familiar with this app which is now being used by more than 115000 employees to plan their monthly spend without needing to plug financial holes with expensive payday loans.

Another item in our weekly round up looks at the enthusiasm in the UK for starting your own business.  We highlight the recent research from the Free Agent organisation.  The results show how young Brits are more entrepreneurial than ever with Generation Z full of hopes for their business future.  This is music to our ears since we do love helping young companies get started by providing a wonderful range of business services at our virtual Office’ here on Regent Street.   Having a prestigious but inexpensive central London base is so vital for a business start up  and Hold Everything has an enviable record in helping a vast range of businesses over the last 30 years.

Have a great week.

 

Benefits Of Using A CRM System

At Hold Everything, the virtual office company based on London’s prestigious Regent Street  we have been using a CRM System to help run the business now for a period of time. Currently we are having our own bespoke system written to manage some areas of our business which the current system doesn’t offer.

What is a CRM system?

CRM stands for Customer Relationship Management. This is a computer system that facilitates the collecting, organising and management of customer information which essentially creates a database for you and your company. CRM systems are designed to streamline your processes within your organisation and can be an extremely important management tool.

How can a CRM System help your business.

  1. Help Improve Customer Satisfaction

All communication with the client/customer can be recorded onto the CRM system, this will help you provide a better service for your clients as you’ll be able to quickly retrieve all activity concerning that client. Also, by using this strategy, all productions such as servicing, marketing and selling your products or services to your clients can be conducted in an organised and systemic way.

  1. Improvement of Customer Retention and Revenue

This is a golden CRM benefit, by using the data collected on your system your team can proactively address any at-risk/soon expiring accounts as well as reaching out to satisfied customer/clients to help encourage repeat purchases and upselling of existing services. You’ll be improving your customer retention rates – which should translate into increased revenue for your business.

3. Maximise your Business Performance

By using a CRM system this can help maximise your business performance by increasing your up-sell (where you are offering customers an upgrade relating to their purchase) and cross- sell (offering complementary products/services that are in the same category of their purchase) opportunities. By using both sales strategies which can be easily conducted with a CRM system you will have a complete understanding of their wants and needs as all the client information will be easily accessible and viewable and you can be prompted on when to use your sale techniques.

  1. Improvement on Internal Communication

By having a CRM system in place this helps build up better communication within the organisation. Sharing the customer data between departments will encourage and enable you to work as team. Each employee will have access to answer the customer/client questions involving their services or products. A major benefit of this allows a healthy, functioning, well-informed team which overall will help increase the company’s efficiency and offer a better service to your customers.

  1. Optimise Your Marketing

Another brilliant CRM benefit is allowing you to optimise your market by using a more targeted and cost-efficient marketing programme. By understanding your customer/clients needs and behaviour you will be able to identify the correct time to promote new products/services and promotions. The CRM system will help you divide your customers and give you an insight into which are the profitable customer/client groups to market at. By using the data provided you will be able to set up relevant promotions for each client group and execute them at the correct time. By optimizing your marketing resources in this manner will give you the best possible chance of increasing your revenue.

  1. Valuable Insight to your Organisation

And lastly, want to know how well your organisation is doing? As a CRM system stores all information in on centralised place this makes it a lot easier to analyse your performance. By being able to pinpoint certain information e.g. revenue generated leads/new clients you will be able to generate reports which show this information in clear and precise way. By being able to report data this will help you make more effective business decisions and improve your revenue in the long run. Which surely is the aim of the game for most?!

As mentioned, you can clearly see there are range of CRM benefits that will improve your business whatever size it may be.

So where do I find a CRM System? 

A simple internet search via one of the major search engines will bring up a multitude of choices from companies such as:-

https://www.salesforce.com/uk/

https://www.act.com/en-uk/

https://www.hubspot.com/

https://www.zoho.com/

As with all internet usage there are comparison website that cover the top 10/15 CRM systems, below is one link but the internet searches brings up others options as well.

https://financesonline.com/top-15-crm-software-enterprises-analysis-leading-systems/

Alternatively, you can get a system written just for you.

Rafi Galibov of The Positronic Group says:

‘If you need a CRM, but none of the ‘off the shelf’ CRM’s do exactly what you need, you should contact a developer who can create a ‘bespoke’ CRM for you, one that does exactly what you need to start with and can grow with you and your company.’

The Positronic Group – Bespoke Database Developers using Servoy to create cross platform solutions.

So CRM or no CRM for you – off the shelf or bespoke.