Tag Archives: London Address

Re-energise Your Small Business to Stop it Going ‘Stale’

Even the most exciting business idea can start to get a bit stale over the course of time so in this short article we will make suggestions to pump new energy into your creation.

It might sound obvious but technology is constantly advancing.  What was cutting edge 2 years ago is outdated now.  As the saying goes ‘if it in stock its out of date’. So, have a look at the computers you are using and see if you can buy a faster newer more efficient model, hopefully your software is cloud-based SAS which constantly updates.  If it is loaded on the machine itself check for latest versions.  New advances in tech can change the way you do things, usually for the better.  Maybe you have new staff who haven’t fully learnt to make the most of your software, so make them take time to do tutorials that come as standard with all software products.

Have a good ‘spring clean’ clear your desks and filing cabinets from dated or useless paperwork, use the paper shredder you bought but rarely used.  Be ruthless on clearing waste and give yourself a nice fresh work environment to recharge your creativity.  Choose a quiet moment and sit in your office chair and dream.  Dream big and visualise the path you need to take to fulfil your dreams.   Be realistic, set stages to your success that you can tick off as you accomplish them.

Maybe you realise that in order to reach your dreams more effectively you need to gain new skills.  To obtain a position of respect in your niche you might need to network more, maybe learn how to speak at conferences, perhaps promote your ideas via podcast.  these are skills you can learn and its worth doing it.  You must also learn how to delegate tasks, that is why you have a team.  You cannot do everything yourself, you are the creative spark in your business, let others get down and dirty with the fiddly admin and research.

So take a look at our video and gain insight into your personal business development.  Remember you can always talk with us at Hold Everything, we have decades of experience in helping a business grow and we can take a lot of the routine work off your shoulders.

Our Virtual Office News Report Hits a Milestone ’50’

We are very excited that our weekly news report on our Youtube channel has reached #50.  If you have yet to check it out then you should visit our channel

and bookmark it.  This week, for example, we are looking at an amazing new payday app called ‘Wagestream‘  which is backed by Bill gates and Jeff Bezos.  You might not be familiar with this app which is now being used by more than 115000 employees to plan their monthly spend without needing to plug financial holes with expensive payday loans.

Another item in our weekly round up looks at the enthusiasm in the UK for starting your own business.  We highlight the recent research from the Free Agent organisation.  The results show how young Brits are more entrepreneurial than ever with Generation Z full of hopes for their business future.  This is music to our ears since we do love helping young companies get started by providing a wonderful range of business services at our virtual Office’ here on Regent Street.   Having a prestigious but inexpensive central London base is so vital for a business start up  and Hold Everything has an enviable record in helping a vast range of businesses over the last 30 years.

Have a great week.

 

Benefits Of Using A CRM System

At Hold Everything, the virtual office company based on London’s prestigious Regent Street  we have been using a CRM System to help run the business now for a period of time. Currently we are having our own bespoke system written to manage some areas of our business which the current system doesn’t offer.

What is a CRM system?

CRM stands for Customer Relationship Management. This is a computer system that facilitates the collecting, organising and management of customer information which essentially creates a database for you and your company. CRM systems are designed to streamline your processes within your organisation and can be an extremely important management tool.

How can a CRM System help your business.

  1. Help Improve Customer Satisfaction

All communication with the client/customer can be recorded onto the CRM system, this will help you provide a better service for your clients as you’ll be able to quickly retrieve all activity concerning that client. Also, by using this strategy, all productions such as servicing, marketing and selling your products or services to your clients can be conducted in an organised and systemic way.

  1. Improvement of Customer Retention and Revenue

This is a golden CRM benefit, by using the data collected on your system your team can proactively address any at-risk/soon expiring accounts as well as reaching out to satisfied customer/clients to help encourage repeat purchases and upselling of existing services. You’ll be improving your customer retention rates – which should translate into increased revenue for your business.

3. Maximise your Business Performance

By using a CRM system this can help maximise your business performance by increasing your up-sell (where you are offering customers an upgrade relating to their purchase) and cross- sell (offering complementary products/services that are in the same category of their purchase) opportunities. By using both sales strategies which can be easily conducted with a CRM system you will have a complete understanding of their wants and needs as all the client information will be easily accessible and viewable and you can be prompted on when to use your sale techniques.

  1. Improvement on Internal Communication

By having a CRM system in place this helps build up better communication within the organisation. Sharing the customer data between departments will encourage and enable you to work as team. Each employee will have access to answer the customer/client questions involving their services or products. A major benefit of this allows a healthy, functioning, well-informed team which overall will help increase the company’s efficiency and offer a better service to your customers.

  1. Optimise Your Marketing

Another brilliant CRM benefit is allowing you to optimise your market by using a more targeted and cost-efficient marketing programme. By understanding your customer/clients needs and behaviour you will be able to identify the correct time to promote new products/services and promotions. The CRM system will help you divide your customers and give you an insight into which are the profitable customer/client groups to market at. By using the data provided you will be able to set up relevant promotions for each client group and execute them at the correct time. By optimizing your marketing resources in this manner will give you the best possible chance of increasing your revenue.

  1. Valuable Insight to your Organisation

And lastly, want to know how well your organisation is doing? As a CRM system stores all information in on centralised place this makes it a lot easier to analyse your performance. By being able to pinpoint certain information e.g. revenue generated leads/new clients you will be able to generate reports which show this information in clear and precise way. By being able to report data this will help you make more effective business decisions and improve your revenue in the long run. Which surely is the aim of the game for most?!

As mentioned, you can clearly see there are range of CRM benefits that will improve your business whatever size it may be.

So where do I find a CRM System? 

A simple internet search via one of the major search engines will bring up a multitude of choices from companies such as:-

https://www.salesforce.com/uk/

https://www.act.com/en-uk/

https://www.hubspot.com/

https://www.zoho.com/

As with all internet usage there are comparison website that cover the top 10/15 CRM systems, below is one link but the internet searches brings up others options as well.

https://financesonline.com/top-15-crm-software-enterprises-analysis-leading-systems/

Alternatively, you can get a system written just for you.

Rafi Galibov of The Positronic Group says:

‘If you need a CRM, but none of the ‘off the shelf’ CRM’s do exactly what you need, you should contact a developer who can create a ‘bespoke’ CRM for you, one that does exactly what you need to start with and can grow with you and your company.’

The Positronic Group – Bespoke Database Developers using Servoy to create cross platform solutions.

So CRM or no CRM for you – off the shelf or bespoke.

The Hidden Cost of Running a Small Business

At Hold Everything, the virtual office company based on London’s prestigious Regent Street, we are very much aware of hidden costs, not only attending to our own business running costs but being aware that our clients need to know upfront the costs of using our services.

Our Simply Mail forwarding account for UK based businesses is all-inclusive and we do not charge for mail forwarding of mail over 2 kilos, so no surprise invoices.

report by Forbes has concluded, 7 out of 10 new employer firms survive at least 2 years, half at least 5 years, a third last at least 10 years and a quarter stay in business 15 years or more. So what do you have to do to become a part of the quarter that survives 15 years or more?

Building a business isn’t easy and certainly it isn’t cheap. Before setting up a small business knowing your facts on all expenses, and not just evident costs such as salaries but the hidden ones like licensing fees, subscription and online software fees can be the difference between your businesses ability to survive or sink, after all you want to be sure your income continues to exceed your outgoings.

Let’s take a look at a few hidden costs of running a small business:

  1. Office Rent – Many companies feel they need a physical presence – some will ultimately need the space to operate from others just Go virtual. At Hold Everything we understand the need for a physical office. However, in today’s world more and more companies can operate on a ‘virtual’ basis – providing the phone is answered when it rings, does it really matter whether that person is sat in their plush office/work space, or at a desk in their home?
  2. Licensing Fees – It’s extremely important to understand what license you need for your business (if any). Just the physical location alone can affect how much the government charge for a business license.
  3. Credit Card Fees – Obviously your expecting your consumers to purchase your product/service, however, by allowing your customers to use a credit card to pay you will occur credit card fees. Don’t stress! Take a look at Business News Daily’s article on tricks to lower your credit card fees.
  4. Insurance – Your business needs to ensure it has the right protection in place to cover you for any accidents, loss or serious difficulties with a client. Types of insurances are essential are, Public Liability insurance- if you work at external locations or have clients or customers come to your work place, you will want to protect against any claims made in the event of damage or injury and Professional indemnity insurance – if your work could cause a financial loss for your clients. There’s a range of other covers, including business equipment insurance, tool cover and personal accident insurance so it’s best to get professional advice on what is needed for your business.
  5. Your Time – this is one of the biggest hidden expense that certainly cannot be ignored. Being the boss is an excuse for having to be involved in every aspect of the business and not delegating accordingly. But the most efficient way for you to grow your small business is not wasting your own time by doing work that others can do.

As a monthly practice, Richard Cooper looks at all costs less than £100.00 and asks if any can be avoided or if any supplier can be changed, small changes add up. He also looks at the large annual costs which arrive at set times, like accountancy fees, industry subscriptions and insurances to see if paying these on a monthly standing order basis can spread the cost rather than having an invoice for a larger fee so not affecting cash flows.

Nothing worse than that unplanned large payment.

So plan ahead when you start your new business.

The Power of Our Address

At Hold Everything, the virtual office company based on London’s prestigious Regent Street, we are advised frequently by our clients that the power of our address hold immense benefit to their products and services.

For many companies, small or large, having a Central London postal address holds great value. But you’ll pay a hefty price and expensive over heads to acquire one, hidden costs that are not considered like business rates can make or break the decision. That’s why using a Virtual Office that provides a Central London postcode like ours at Hold Everything can give you exactly what you require.

 

First and Lasting Impressions

The location of your business is extremely important when it comes to impressing clients and potential business leads. For international clients, London is a massive but to be based on one of the best known roads will carry the assurance to the customer that the company they are working with are reputable

London is a global city and as the UK’s capital city it is in the focus of world’s biggest economies along with being home to number of major Multi-national Corporations, worldwide brands and entrepreneurs. By acquiring an ‘office’ in Central London it can offer you many advantages such as:

  • Credibility – if you are looking at the address of a business and it provides a London address, immediately there are suggestions of wealth and business expertise.
  • Prestige and perception- the prestige of the address betrays the perception of the business so when someone sees a London postcode they happen to trust it more and it is looked upon more highly as London destinations are serious and significant.

 

Using a Virtual Office, offers more than just an address to use; it comes with many other perks that can help you build your business and achieve its full potential. London is a key place for start-ups and by starting with the use of a London address it is the right sort of climate to help create your success, and for growing businesses who want to base themselves in the capital but still working to establish their company. By choosing to use our W1 address we offer services that help support your ambitions and ideas such as;

  • Our meeting room hire, which will allow you the use of professional space to hold meetings with clients and give the illusion this, is your physical office.
  • A London telephone number- You can enjoy the ‘0207’ telephone code without having to pay for large physical overheads.
  • Telephone answering service will create a strong, professional business aura.

All in all businesses will not be made or broken by the address it chooses, but by choosing to use a London postcode it has seen great advantages and it can defiantly help to get people through the door and make an impact on your potential customers and clients.

Robert Hicks of SendIt Express who uses Hold Everything as his registered office and base for his International Courier business said, “Having the whole of London available to me through my Regent Street address is a vast help in getting through the door, being central helps with meetings and carries weight and assurance for us as a company”

Richard Cooper of Hold Everything is regularly advised by clients that they have secured contracts some worth thousands of pounds that maybe they wouldn’t have if their company stationary didn’t say Regent Street.

So we ask, does the Power of YOUR address give you that respectability, presence and secure the emotion of you have the best address?